Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,253 Reviews)
Rating breakdown 1,253 reviews
5 Stars
789
4 Stars
277
3 Stars
138
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
960 out of
1,064)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Travel Dr
from Las Vegas
Verified Purchase:Yes
This is a Bluetooth lock, You cannot open and close it if you are not within 16 feet. Didn’t realize that fact. Very disappointing. Plus the Bluetooth keeps dropping.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 1, 2025
Hi there! We’re sorry to hear about your experience with the Wyze Lock Bolt. We understand how frustrating it can be when expectations aren't met. Let us address your concerns:
Bluetooth Range: The Wyze Lock Bolt operates via Bluetooth, which typically has a range of about 16 feet. This design ensures secure and localized access to your lock. However, we understand that this limitation might not meet everyone's needs. If you're looking for remote access, our other smart lock options with Wi-Fi connectivity might be a better fit.
Bluetooth Connection Issues: If the Bluetooth connection keeps dropping, here are a few troubleshooting steps you can try:
Ensure your phone's Bluetooth is turned on and functioning properly.
Check for any obstructions or interference between your phone and the lock.
Make sure the Wyze app and firmware for the lock are updated to the latest version.
We truly value your feedback and would love to help improve your experience. If the issue persists, please don’t hesitate to reach out to our support team for further assistance.
Bluetooth Range: The Wyze Lock Bolt operates via Bluetooth, which typically has a range of about 16 feet. This design ensures secure and localized access to your lock. However, we understand that this limitation might not meet everyone's needs. If you're looking for remote access, our other smart lock options with Wi-Fi connectivity might be a better fit.
Bluetooth Connection Issues: If the Bluetooth connection keeps dropping, here are a few troubleshooting steps you can try:
Ensure your phone's Bluetooth is turned on and functioning properly.
Check for any obstructions or interference between your phone and the lock.
Make sure the Wyze app and firmware for the lock are updated to the latest version.
We truly value your feedback and would love to help improve your experience. If the issue persists, please don’t hesitate to reach out to our support team for further assistance.
Written by a customer while visiting wyze.com
Posted by: DC
Verified Purchase:Yes
The lock is cool I like the look of it but there are two things that I can think of I don’t like. First of all you don’t receive any notifications that the has been locked or unlocked, also along with that if someone unlocked the door using their code you don’t know who did. I also hate that the lock doesn’t sense when the door is open or closed, so if the door is open it’s still going to lock I wish it could sense when the door is open like the old one
Response from wyze.comBy WyzeMay, September 3, 2025
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Frank marin
from Orlando, FL
Verified Purchase:Yes
Best lock evere. Wish they will add wifi option in the future . To remote open and close without Bluetooth
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: VV
from NJ
Verified Purchase:Yes
works very well, very easy installation, and best of all at a good price!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
You can’t give a guess a temporary code like the first Wyze door bolt, but it’s good for the price not great. Needs that temporary code for guest and a quick lock after you close the door not the 15 seconds that it has.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Sodus, NY
Verified Purchase:Yes
This lock is blue tooth only , no way to monitor lock activity when not home.
Response from wyze.comBy WyzeKent, May 8, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your observation and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4
Knob have different locking position for L/R door
on May 8, 2022
Posted by: GS
from Virginia
Verified Purchase:Yes
The lock have a fundamental defect. If it is on right hinged door the lock knob is horizontal & if the door is left hinged, the locking knob is vertical. So it confuses if both are locked or one of them is unlocked.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MoodyMan
from Houston, TX
Verified Purchase:Yes
It would be nice if it was able to link with the gateway. The lock functionality is smooth and install was easy to follow step by step.
I would recommend this to a friend!
Written by a customer while visiting wyze.com