Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,244 Reviews)
Rating breakdown 1,244 reviews
5 Stars
787
4 Stars
275
3 Stars
135
2 Stars
32
1 Star
15
90%of customers recommend this product.
(
956 out of
1,057)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: archshrk
from Spokane WA
Verified Purchase:Yes
Quick and easy install. Removing the old lock was harder than installing this one. It looks great, functions seamlessly and makes life with kids who forget to lock doors or forgot their key mush easier on us.
Only improvement I would suggest is to include a way to make sure both sides are level before tightening it down. Also would love to see this in other standard finishes like white, brushed satin, and even brass
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lockmaster
from Mercedes, Texas
Verified Purchase:Yes
Good for the price works well but the finger print sensor is not really that sensitive you have to put your finger certain ways so it reads your print if you touch it the wrong way it won't open and if you make to many failed attempts the finger print sensor deactivates and you must punch in the code
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: R.Holt
from Houston
Verified Purchase:Yes
This thing is awesome I love it very easy to install and works exactly like it should the first time every time.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Brent
from Portland, OR
Verified Purchase:Yes
I cannot recommend this walk enough! Super easy to install and it feels very premium. I have had no problems with it at all! Similar locks sell for 3-4 times this lock. Wyze nails another product!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Matt
from Orem, UT
Verified Purchase:Yes
Great design and easy install. The fingerprint function works great. Much improved from our last keypad lock from Kwikset.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Michael
Verified Purchase:Yes
The lock works pretty well, but it's stupid that it's only Bluetooth and the range is horrible. There should be an add on or upgrade to enable wifi features.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some setup trouble and would like to look into this further. Please check that your Bluetooth is enabled for this device on your phone and you are within Bluetooth range for the connection. For further troubleshooting steps, please take a look at this article on our support site:
https://support.wyze.com/hc/en-us/articles/5457650527387
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457650527387
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Darryl
from Ohio
Verified Purchase:Yes
Works great and now I don’t have to give a key to friends and family. I just give them the code
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Yumaro
from Doral, Fl
Verified Purchase:Yes
It could have been a great product. But because of its lack of remote access I had to give away mine.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com