Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,233 Reviews)
Rating breakdown 1,233 reviews
5 Stars
781
4 Stars
272
3 Stars
135
2 Stars
31
1 Star
14
90%of customers recommend this product.
(
949 out of
1,049)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Brent
from Portland, OR
Verified Purchase:Yes
I cannot recommend this walk enough! Super easy to install and it feels very premium. I have had no problems with it at all! Similar locks sell for 3-4 times this lock. Wyze nails another product!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Matt
from Orem, UT
Verified Purchase:Yes
Great design and easy install. The fingerprint function works great. Much improved from our last keypad lock from Kwikset.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Michael
Verified Purchase:Yes
The lock works pretty well, but it's stupid that it's only Bluetooth and the range is horrible. There should be an add on or upgrade to enable wifi features.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some setup trouble and would like to look into this further. Please check that your Bluetooth is enabled for this device on your phone and you are within Bluetooth range for the connection. For further troubleshooting steps, please take a look at this article on our support site:
https://support.wyze.com/hc/en-us/articles/5457650527387
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457650527387
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Darryl
from Ohio
Verified Purchase:Yes
Works great and now I don’t have to give a key to friends and family. I just give them the code
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Yumaro
from Doral, Fl
Verified Purchase:Yes
It could have been a great product. But because of its lack of remote access I had to give away mine.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Rob
from Ridgefield Washington
Verified Purchase:Yes
Very easy install took about 10 minutes synced it with my Wi-Fi works awesome another great wyze product
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Justin
from Martinsburg, WV
Verified Purchase:Yes
I love the lock but miss the ability to see the status of the lock while I'm away. Knowing my home secure is my priority but efficiency is a close second. The fingerprint reader makes it very easy to give access to my children without having to worry about them giving a friend their code.
The only issue with the functionality of the lock is that the fingerprint reader isn't 100% accurate. I'm very happy that is super sensitive and requires a nearly perfect scan but it's like the scanner doesn't always get a good picture causing errors easily.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kinto
from Kissimmee, FL
Verified Purchase:Yes
Product works as advertised. No issues, very reliable.
I would recommend this to a friend!
Written by a customer while visiting wyze.com