Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,253 Reviews)
Rating breakdown 1,253 reviews
5 Stars
789
4 Stars
277
3 Stars
138
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
960 out of
1,064)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Anonymous
from Liberal Washington State
Verified Purchase:Yes
Very affordable which is great with all Wyze product's which I own several in different categories. The lock was easy to install, setup and use but the reason for my 3⭐ rating is the fingerprint sensor I have been able to use one time. The other negative is it doesn't come with a manual to walk you through thing's such as getting the fingerprint sensor working, and I should of bought the other lock that connects to my internet instead of WiFi. Other then those couple thing's I do love it!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: 5galloncan
from Cape Coral, FL
Verified Purchase:Yes
For a first time with this design, I think Wyze hit it out of the park. Smooth, quiet and solid. The print reader works, I'd say, 75% of the time, but there are so many variables with a finger print (dirt, moisture, injury, etc.) that alongside being able to use a code, makes this a 5 star when you consider the low price. I replaced a Kwikset coded lock with this and the Wyze has better buttons easier to push, works quieter and moves smoother than the Kwikset. If it had WiFi, it would cost more and be more susceptible to hacking. So still a 5-star.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Best bang for the buck smartlock for deadbolts
on November 11, 2022
Posted by: jds
from Columbus, OH
Verified Purchase:Yes
There's no key, you can set fingerprint and code entries, it can be done person-by-person so you can see who is coming and going. Security seems good as well, and installation is easy/intuitive. If there's any struggles though, there's a video online or a walkthrough in the app to help along the way. Once things are up and running the lock was easily found in the app and consistently connects. I have been using the lock for about a month and things are going great so far. Also able to set an auto-lock timing in case you forget to push the button on your way in/out.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Okay lock with some installation and usage issues
on May 10, 2022
Posted by: Brian
from St. Louis, MO
Verified Purchase:Yes
I've been using the Wyze Bolt Lock for a couple of keeps and found the following. Installation went okay with a few issue. The new bolt was larger then the hole in the door. The house is 15 years old so that shouldn't have been an issue. The strike plate took some work and wood removal to get into place.
As for the lock itself the construction is good. The fingerprint scanner is fast and accurate. There has been one time the lock has to be reset by taking out the battery as it just flashed red when activated. Overall it works okay but don't trust it will be reliable
As for the lock itself the construction is good. The fingerprint scanner is fast and accurate. There has been one time the lock has to be reset by taking out the battery as it just flashed red when activated. Overall it works okay but don't trust it will be reliable
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Joyce
from Orlando, FL
Verified Purchase:Yes
Not too happy!! Purchased two of these and entered my fingerprint on both doors, shows on both doors; however my fingerprint don’t work on either door!! Frustrating and Aggravating but most of all, EXPENSIVE!! This is completely unbelievable. I have redone this several times and still does not recognize my fingerprint!! Should have kept my KwikSet lock!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, May 13, 2022
Hello and thank you for your feedback on the Wyze Lock Bolt. We are sorry to hear that you are having complications with the fingerprint of your device. Please check this link for some troubleshooting steps that will help in fixing the issue:
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
Also, if you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: JP Markos
from Northern Virginia
Verified Purchase:Yes
Thinking I was upgrading from the Wyze Lock, the Lock Bolt is not only missing a ton of features like, Auto Unlock and recognizing when the door is open/closed, it is not “smart” at all. Locking the bolt while door is still open, and unable to lock immediately when the door is closed.
Really hoping a software update can get these features to it!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, May 30, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Stefon
Verified Purchase:Yes
Unfortunately the lock seems to have already stopped working properly.
Response from wyze.comBy WyzeCarmelita, July 8, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Can’t lock remotely
on October 31, 2022
Posted by: Peter
The entire point of a lock like this is the ability to lock and unlock remotely. This lock requires Bluetooth to do that, meaning that you have to be within 20 feet. It’s completely useless if you need to lock the door after giving a repair person or cleaner access while you are away.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 31, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com