Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,244 Reviews)
Rating breakdown 1,244 reviews
5 Stars
787
4 Stars
275
3 Stars
135
2 Stars
32
1 Star
15
90%of customers recommend this product.
(
956 out of
1,057)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: H. Stevens
from Maryland
Verified Purchase:Yes
Won’t connect to Alexa , which is one of the main reasons we got it. Connection to phone (to lock and unlock using app is often very slow, taking 15-20 seconds despite having excellent internet signal strength. The “smart” in this smart lock is altogether disappointing.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 14, 2022
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day
Written by a customer while visiting wyze.com
Posted by: Tylerwin
from Utah
Verified Purchase:Yes
Better than the old one. We had to load in multiple fingerprints for each user, just to get it to recognize consistently. But now it works flawless (and fast!). It looks nice too.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MDR
from Houston,Tx
Verified Purchase:Yes
Nice unit and works flawlessly. I never have any issues. I love the one time use code.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: T.Moore
from Colorado Springs, CO
Verified Purchase:Yes
Very easy to install, looks sleek and nice and definitely was a an upgrade from my standard deadbolt. The only pause i have is some of the fitment with older doors but it still works and looks amazing!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob
from Cleveland OH
Verified Purchase:Yes
Works just as promised - love the automatic lock option!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: TCD
from AZ
Verified Purchase:Yes
Better than the expensive Kwikset I had. Removed one that was integrated with my alarm system and replaced it with this one. It's faster, sleeker, and easier to use. Only drawback is no wi-fi connection, so I can't lock and unlock from afar.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lambeau40
from Benton, WI
Verified Purchase:Yes
Works Great! Love the design and auto lock feature
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wez
Verified Purchase:Yes
It is not Wi-Fi connected. Even so, it works great for two of our entry points. Finger print works flawlessly. Only an issue when fingers are wet on a rainy day. But the keypad is great. It’s been two months and battery life looks great. It does connect via blue tooth. Sometimes that can take a minute to connect. But always does and lets me adjust settings etc easily in the app.
Written by a customer while visiting wyze.com