Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,258 Reviews)
Rating breakdown 1,258 reviews
5 Stars
791
4 Stars
279
3 Stars
138
2 Stars
35
1 Star
15
90%of customers recommend this product.
(
963 out of
1,068)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: B.Woodward
from Grants pass or.
Verified Purchase:Yes
Works as it is supposed to .. made life living in a multi tenement house much easier and secure ! Price is great too .
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg
from Carl Junction, MO
Verified Purchase:Yes
Have a couple of these and really like them. Was pleased you came out with the Satin Nickel color!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AT
from Aliso Viejo, CA
Verified Purchase:Yes
Easy security upgrade for forgetful parents. Helps reduce anxiety for your overburdened parent brain. Eliminates the need to fumble for keys while you're holding all your bags, baby, or whatever.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: SiaraElise
from Tennessee
Verified Purchase:Yes
I want to like this door lock, but I am frustrated with the product. Since installation, I've had to power cycle the lock multiple times to connect my phone via Bluetooth. I use the app to lock the door, but most of the time, I'm waiting for the app to communicate without success. However, I like the style of the lock and it continues to work when the app is malfunctioning. The fingerprint reader doesn't work properly if you don't correctly place your finger. My daughter always uses her code because her fingers give her errors.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 25, 2024
Hello, we are sorry to hear the auto-lock feature is running into some trouble and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: SJ Eagles
from NJ
Verified Purchase:Yes
Bought with a V2 Doorbell as a combo deal. Thought it would work together since they were sold with each other. This door lock is nice but really lacks in the tech department and is not upgradable to get wifi features. Fingerprint doesn't work all the time, and can be frustrating to use. I would not buy this again. I didnt go with the Wyze Lock because the keypad has been out of stock forever
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Eugene, OR
Verified Purchase:Yes
We are a Wyze owning family from Lights, cameras, doorbell, scales and more. It wasn’t a hard decision to make when we decided to have deadbolts installed on our doors. Talk about making life more easy with Wyze Smart deadbolts: finger print touch for the entire family and codes only those close to us would know.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dino
from Lubbock Texas
Verified Purchase:Yes
I have been looking for a keyless entry deadbolt lock for quite some time for my Recreation Vehicle I finally found one with the wyze lock bolt
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Would be 5 stars if finger sensor worked better.
on July 15, 2022
Posted by: emadgreek
from Los Angeles Ca
Verified Purchase:Yes
It's good, but the finger sensor is picky. My wife and daughter it does not work. I have to breath on my finger before touching for sensor then it works. Other then that the metal inside is thin compared to other door locks I have so I am a bit worried. Other then that I can use my finger wife and daughter have to punch in codes! Also I did redo my wife and daughters finger prints 3 times, same issue!
I would recommend this to a friend!
Written by a customer while visiting wyze.com