Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,253 Reviews)
Rating breakdown 1,253 reviews
5 Stars
789
4 Stars
277
3 Stars
138
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
960 out of
1,064)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Bob R
from Monee IL.
Verified Purchase:Yes
The fingerprint entry code does not stay retained in the unit. I have to keep re-entering a code and it only works for 10 minutes.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, May 8, 2025
Hi there! We are very sorry to hear your Wyze Lock Bolt is having a fingerprint issue. As a first step we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in depth troubleshooting steps, please take a look at this article: https://support.wyze.com/hc/en-us/articles/5458134697755 If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: R. Spoon
from Western MI
Verified Purchase:Yes
Purchased two for the house from the app . Very easy to install & quick.
A friend recommended and Now have multiple cameras, door bells and locks.
A friend recommended and Now have multiple cameras, door bells and locks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike
from Oxnard, Ca
Verified Purchase:Yes
Easy to install and easy to set up. I have a Yale fro my front door and needed one for my side door. I wish I wouldn’t have spent the money oj the Yale door lock now!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: tomdfw1
from Plano, TX
Verified Purchase:Yes
Fingerprint works almost instantaneously...so much better than the Kwikset I replaced it with...and it works with my iPhone app as well. (only BT). Very happy with device. Was super easy to install also!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: VK90
from California
Verified Purchase:Yes
Awesome product. Easy to install and configure to your need. Only thing I wish If Wyze can come up with a cam integrated lock bolt with face recognition for safety purposes.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: LT
Verified Purchase:Yes
Love the new Wyze Lock Bolt. When will we get a Wyze door handle to go with it?
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Michelle
from Illinois
Verified Purchase:Yes
This is a really great lock. The instructions are easy to follow. The hardest part is removing the locks. I replaced three old locks with these. I love the easy access with a fingerprint and not having to worry about keys. Keep in mind that these are for only a certain side of the door. I have one of the three doors that opens the other way so I installed this upside down. It’s. It a big deal since it’s a door that’s rarely used but it did take me a minute to figure out what to do once I noticed that it won’t work going the other way. The only other downside is that two of the three I’ve had to re-pair with my phone. They would still operate but they wouldn’t connect with the phone. Not a huge deal. A minor annoyance is that not all the events are captured in the app. For example, I know I used the lock a few times this morning but the app doesn’t reflect those times in the history. I don’t know why that happens.
But the pros greatly outweighs the cons. So easy to install, so easy to use and the price is right. Love it!
But the pros greatly outweighs the cons. So easy to install, so easy to use and the price is right. Love it!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: BISOY
from Texas
Verified Purchase:Yes
Very easy to install and works great but it has no WiFi. Hope this will be updated with WiFi soon.I had to buy another brand with WiFi.
I would recommend this to a friend!
Written by a customer while visiting wyze.com