Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,243 Reviews)
Rating breakdown 1,243 reviews
5 Stars
787
4 Stars
275
3 Stars
135
2 Stars
31
1 Star
15
90%of customers recommend this product.
(
956 out of
1,057)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Jean
from Illinois
Verified Purchase:Yes
This was incredibly easy to install, fit into the old lock area and easy to program.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rick
Verified Purchase:Yes
Thought this was a smartlock. The sales page made it look like it was. I only realized it wasn't when I wasn't home and tried to unlock it. This device ONLY connect via Wi-Fi
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, April 23, 2025
Hi there, and thanks for sharing your thoughts with us! We're always working on ways to enhance our products for everyday use, and your suggestion is appreciated. We’ll be sending this to our team for future evaluation. If you have any questions or need further assistance, feel free to reach out to our Wizards team (https://support.wyze.com/). Have a great day!
Written by a customer while visiting wyze.com
Posted by: cxmartza
from New Hampshire
Verified Purchase:Yes
Easy to install and initialize. Have had no issues with setting passcodes, scanning fingerprints, or accessing our property. The only downside is I find the BT technology as well as accessing information on the app limiting.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RR
from Maryland
Verified Purchase:Yes
I love the Wyze products. This is the best electronic lock that I have found in the market for the price. Very well built and does not have cheap parts. This is my third deadbolt, my first one is 3 year old and working flawless. My brother just bought one for his house too.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Brian
Verified Purchase:Yes
Since we had a wired bell previously the install was pretty quick and easy. Set it up and started using it within minutes. The video quality is fantastic and I like that you can use other cameras and/or Alexa to hear the doorbell chime!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob R
from Monee IL.
Verified Purchase:Yes
The fingerprint entry code does not stay retained in the unit. I have to keep re-entering a code and it only works for 10 minutes.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, May 8, 2025
Hi there! We are very sorry to hear your Wyze Lock Bolt is having a fingerprint issue. As a first step we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in depth troubleshooting steps, please take a look at this article: https://support.wyze.com/hc/en-us/articles/5458134697755 If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: R. Spoon
from Western MI
Verified Purchase:Yes
Purchased two for the house from the app . Very easy to install & quick.
A friend recommended and Now have multiple cameras, door bells and locks.
A friend recommended and Now have multiple cameras, door bells and locks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike
from Oxnard, Ca
Verified Purchase:Yes
Easy to install and easy to set up. I have a Yale fro my front door and needed one for my side door. I wish I wouldn’t have spent the money oj the Yale door lock now!
I would recommend this to a friend!
Written by a customer while visiting wyze.com