Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,229 Reviews)
Rating breakdown 1,229 reviews
5 Stars
779
4 Stars
271
3 Stars
135
2 Stars
31
1 Star
13
91%of customers recommend this product.
(
946 out of
1,045)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Al
from North Vancouver British Columbia.
Verified Purchase:Yes
Its a beautiful lock but I don't like as the finger print does not work all the time and also there is no keys just incase the battery dies
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: SiaraElise
from Tennessee
Verified Purchase:Yes
I want to like this door lock, but I am frustrated with the product. Since installation, I've had to power cycle the lock multiple times to connect my phone via Bluetooth. I use the app to lock the door, but most of the time, I'm waiting for the app to communicate without success. However, I like the style of the lock and it continues to work when the app is malfunctioning. The fingerprint reader doesn't work properly if you don't correctly place your finger. My daughter always uses her code because her fingers give her errors.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 25, 2024
Hello, we are sorry to hear the auto-lock feature is running into some trouble and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: wergood42
Verified Purchase:Yes
Installation was easy to follow. Having trouble getting more than one thumb print or code input.
Written by a customer while visiting wyze.com
Posted by: Srettel
from Mid-Michigan
Verified Purchase:Yes
So far, no complaints.It installs very similarly to a normal deadbolt. The only issue with the fingerprint reader that I have come across so far is when it's wet and that's normal. Just wipe it off
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mark P
from Ca
Verified Purchase:Yes
Never stays connected. 25' and three walls from the router and 7 times out of 10 all I ever get is a spinning "connecting" wheel on the app. Useless. Most disappointing Wyze product I've ever bought.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 9, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Harmonyvt
from Vermont
Verified Purchase:Yes
Nice looking works well but fingerprints worked once redid fingerprints and same thing happened. Set a 4 digit code up as you’ll need to use code to enter. It is cold outside, I live in Vermont and that could be a factor so until the warmer weather comes I’ll be using the code. Also found app site not totally user friendly. Once you’ve navigated the app you can set temporary codes for others to enter or for specific days of the week and times.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: jeffs
from Brownsboro, Alabama
Verified Purchase:Yes
I have two Wyze Lock Bolts in my house, along with a household full of Wyze products. I am very pleased with the dead bolt in regards to functionality, ease of installation, and easy use. Thanks!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John Q Public
Verified Purchase:Yes
Works great, every time. Easy to install, and seems to be very solid.
I would recommend this to a friend!
Written by a customer while visiting wyze.com