Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,258 Reviews)
Rating breakdown 1,258 reviews
5 Stars
791
4 Stars
279
3 Stars
138
2 Stars
35
1 Star
15
90%of customers recommend this product.
(
963 out of
1,068)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Mytmack
from Cordova, TN.
Verified Purchase:Yes
Great looking product, very responsive. This is my second one on my house. Good quality and low noise.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: ssl73red
from North Carolina
Verified Purchase:Yes
Great lock. Just wished it was wifi capable to link with Alexa.
Written by a customer while visiting wyze.com
Posted by: Larry M
from Burlingame, CA
Verified Purchase:Yes
Easy to set up. Fingerprint access is fantastic. Great way to not use a key and give other easy access
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kcksim
from Claremont, NH
Verified Purchase:Yes
I bought this lock because of the name and quality of all my other WYZE products. I am sorry to have to give a not so pleasant review, But this one has a problem. I can't get it to calibrate for the opening and closing settings and can't get the fingerprint to work right. It takes the print, but then doesn't unlock the door me. I have submitted two logs but haven't gotten a response.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 18, 2024
Hi there! We are very sorry to hear your Wyze Lock Bolt is not unlocking with your fingerprint. As a first step we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in depth troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Randy
from Airzona
Verified Purchase:Yes
I like the lock ovsr all the only things i dont like is the fact that its not on my wifi where i could unlock it from anywhere and i kind of wish it had a key to use if something went worng with it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nstpaul55038
from Lino Lakes, Minnesota
Verified Purchase:Yes
What a fantastic addition to my Wyze system. I love that I don't have any keys to give out and people who don't have a key are given a key code. Love that I know who exactly locks and unlocks the door. It is worth every penny.... One downfall, no WiFi.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Al
from North Vancouver British Columbia.
Verified Purchase:Yes
Its a beautiful lock but I don't like as the finger print does not work all the time and also there is no keys just incase the battery dies
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: wergood42
Verified Purchase:Yes
Installation was easy to follow. Having trouble getting more than one thumb print or code input.
Written by a customer while visiting wyze.com