Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,253 Reviews)
Rating breakdown 1,253 reviews
5 Stars
789
4 Stars
277
3 Stars
138
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
960 out of
1,064)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Greg G
from Boston
Verified Purchase:Yes
Solid fingerprint deadbolt. Easy to set up. Works great
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dog
from New Mexico
Verified Purchase:Yes
Simple to install operates flawlessly. Not fumbling for keys is great and I haven't lost my fingerprint lately. Really beats fumbling for keys. The code is great. I haven't tried any special access codes or loaned my fingerprint to anyone so not much help there.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyatt
Verified Purchase:Yes
I have installed 9 of these on my house so far and love them. I've had no problems the last 8 months and love the functionality they provide, especially at the price point compared to others.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jayson
from North Branch Minnesota
Verified Purchase:Yes
Unreliable, finger print dont always work,four people use it and dont always work
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2024
Hello there, we are sorry to hear the auto-lock feature is getting into trouble, and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Walter
from Liberty SC
Verified Purchase:Yes
Great lock bolt system. I didn't give 5 stars because it's no Wi Fi and Im not able to change codes from places far away.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyze
from California
Verified Purchase:Yes
Easy to install. Works quickly. Simple to program . Has option to program more than one finger print. Also has options to program guest codes
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bryan S
from Land O Lakes, FL
Verified Purchase:Yes
2nd lock we've purchased - great product, easy to install, reliable, and easy app! Love this product and the company.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Smitty
from Canada
Verified Purchase:Yes
Only issue I have with the locks is that my doors are steel. It's Impossible to get the lock to seal tight on the door. I think I'll either need to Dremel through the steel or 3d print a thicker gasket to seal it up.
I would recommend this to a friend!
Written by a customer while visiting wyze.com