Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,253 Reviews)
Rating breakdown 1,253 reviews
5 Stars
789
4 Stars
277
3 Stars
138
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
960 out of
1,064)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: citygirl10032
from New York, NY
Verified Purchase:Yes
I got this once my wyze lock stopped working after 2 yrs. The inital bolt was defective. Took over 2 wks to get a replacement. Finally got a working one and it is great. Dont have to carry keys around again.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Craig
from New Hampshire
Verified Purchase:Yes
Great door lock only wish it worked over wifi so I can remote unlock and lock if I was away from the house.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Adam Bell
from Genoa, AR
Verified Purchase:Yes
I bought these thinking I could save some money and switch to a newer company like Wyze. The product installed perfectly, then I left my house feeling it was secured. All the locks have gone offline and so has the security hub. So I need to drive back to the property to restart everything I hope. There should be some remote reset feature or something built into the firmware to restart when it’s disconnected for so many hours.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: soloAV8or
from DuBois, PA
Verified Purchase:Yes
It works better than I expected. Installation was easy. I wish I had read the part where I add the device to my Wyze app first, as the instructions on the phone were easier to see and understand than what came on the printed Quick Guide. Either way, the unit installed quickly, found my network, and worked instantly with my app on my iPhone. The only think I wish it had that it does not, is a local fingerprint identification storage. To use the fingerprint option, you have to store your fingerprint on the Wyze server. In this day and age, having PII stored online with dubious security, should not be the default or only option. Otherwise, the code entry option works great. I also like the auto-lock feature that you can set to work within a user-defined time window, or at all times, should you desire. I highly recommend this unit.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Stevve
from NC
Verified Purchase:Yes
Wish it worked on Wi-Fi To be able to remote lock it
Response from wyze.comBy WyzeStephen, May 4, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Alvin J.
from Westchester NY
Verified Purchase:Yes
So simple and easy. Takes about 10 minutes to install and set up.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rick J
from New Orleans
Verified Purchase:Yes
This is the second Wyze lock bolt I have purchased, that should tell you what I think of this product. It works as advertised, the ability to control the lock from the app is wonderful, and the installation was very easy. The first was installed on a brand new and was done by the installer, the second was on an existing door and I did the installation, anyone with basic DYI skills can put the lock in and program it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andrea M.
from Denver, CO
Verified Purchase:Yes
It works great when it does. The housing feels like cheap plastic and not very sturdy. One lock is positioned maybe three feet from the router, and we still have connection issues. The other can't connect via the app nearly at all.
Written by a customer while visiting wyze.com