Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,229 Reviews)
Rating breakdown 1,229 reviews
5 Stars
779
4 Stars
271
3 Stars
135
2 Stars
31
1 Star
13
91%of customers recommend this product.
(
946 out of
1,045)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Rick J
from New Orleans
Verified Purchase:Yes
This is the second Wyze lock bolt I have purchased, that should tell you what I think of this product. It works as advertised, the ability to control the lock from the app is wonderful, and the installation was very easy. The first was installed on a brand new and was done by the installer, the second was on an existing door and I did the installation, anyone with basic DYI skills can put the lock in and program it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andrea M.
from Denver, CO
Verified Purchase:Yes
It works great when it does. The housing feels like cheap plastic and not very sturdy. One lock is positioned maybe three feet from the router, and we still have connection issues. The other can't connect via the app nearly at all.
Written by a customer while visiting wyze.com
Posted by: Greg G
from Boston
Verified Purchase:Yes
Solid fingerprint deadbolt. Easy to set up. Works great
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Matt Grubbs
from League City, TX
Verified Purchase:Yes
Pros: The lock was packaged well and the instructions included were easy to understand. I had not swapped out a smart deadbolt before but removal of old and installing new was easy because the instructions was clear and concise. Once installed it has been working well and as with all Wyze devices, it was simple to add to the app.
Cons: while this lock works as described it would be nice if it was WiFi capable. This model is Bluetooth so you don’t have functionality to close remotely if out of blue tooth range. If you forget to lock your door. It stays unlocked.
Cons: while this lock works as described it would be nice if it was WiFi capable. This model is Bluetooth so you don’t have functionality to close remotely if out of blue tooth range. If you forget to lock your door. It stays unlocked.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dog
from New Mexico
Verified Purchase:Yes
Simple to install operates flawlessly. Not fumbling for keys is great and I haven't lost my fingerprint lately. Really beats fumbling for keys. The code is great. I haven't tried any special access codes or loaned my fingerprint to anyone so not much help there.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyatt
Verified Purchase:Yes
I have installed 9 of these on my house so far and love them. I've had no problems the last 8 months and love the functionality they provide, especially at the price point compared to others.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jayson
from North Branch Minnesota
Verified Purchase:Yes
Unreliable, finger print dont always work,four people use it and dont always work
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2024
Hello there, we are sorry to hear the auto-lock feature is getting into trouble, and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Not good connection to you WiFi keep loosing the.
on July 22, 2024
Posted by: Baha Dean Gurkan
from Frederick MD
Verified Purchase:Yes
Not good connection to you WiFi keep loosing the.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2024
Hello! You will know you are connected to your Wyze Lock Bolt if the Wyze Lock Bolt page says “Connecting” or “Connected.” If the main button is gray and says “Connecting,” it is not yet connected to Bluetooth. You can also check if the settings for Wyze Lock Bolt have some words grayed out (not yet connected) or have all words in black (connected). If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com