Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,253 Reviews)
Rating breakdown 1,253 reviews
5 Stars
789
4 Stars
277
3 Stars
138
2 Stars
34
1 Star
15
90%of customers recommend this product.
(
960 out of
1,064)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Jason
from Usa
Verified Purchase:Yes
Not as good as the standard wyze lock. Does not know when door is open and auto locks when open so when door is shut the lock slams against the trim
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, February 19, 2024
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Joey
Verified Purchase:Yes
Not to bad can only control if im on property close to door .
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tara Switzer
from Bedford, Virginia
Verified Purchase:Yes
Love this! Super easy to install (my holes were already in place) so, I just had to screw it together. I love that I don’t need a key & I can just get into the house with my fingerprint. My 9 year old has no issue using a code to get inside. It’s super easy!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andy
from Hurricane, UT
Verified Purchase:Yes
I cannot connect to it on my phone when I am away from home.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
2
Takes a long time to connect to app when not home.
on February 28, 2024
Posted by: Ashe
from Virginia
Verified Purchase:Yes
It has a hard time connecting to the app when I’m not home. Takes FOREVER!!! Which doesn’t come in handy when in a rush.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, February 28, 2024
Hi there, we are very sorry to hear your Wyze Lock Bolt is running into some connectivity trouble and would like to help. As a first step, we would recommend checking that your Bluetooth is enabled and you are within Bluetooth range for the connection. For further troubleshooting steps, please refer to this article:
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/5457954238875
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Kyle K
from Dayton, OH
Verified Purchase:Yes
Clear directions made installation easy, works great and looks good.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyze Fan
from Austin TX
Verified Purchase:Yes
Works wonderful. Can create multiple fingerprints and personalized pins for all members of the family. And remote unlock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Susan
from CT
Verified Purchase:Yes
Works well but not on WiFi. If you’re not right near it you can’t see who has entered or left.
I would recommend this to a friend!
Written by a customer while visiting wyze.com