Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,262 Reviews)
Rating breakdown 1,262 reviews
5 Stars
794
4 Stars
279
3 Stars
138
2 Stars
35
1 Star
16
90%of customers recommend this product.
(
966 out of
1,071)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Jayson
from North Branch Minnesota
Verified Purchase:Yes
Unreliable, finger print dont always work,four people use it and dont always work
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2024
Hello there, we are sorry to hear the auto-lock feature is getting into trouble, and would like to help. Please ensure the auto-lock setting within the Wyze app is enabled and that disable during hours is not set to the time that Wyze Lock Bolt is set to auto-lock. For troubleshooting steps, we would recommend taking a look at this article:
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458044861211
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wyatt
Verified Purchase:Yes
I have installed 9 of these on my house so far and love them. I've had no problems the last 8 months and love the functionality they provide, especially at the price point compared to others.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dog
from New Mexico
Verified Purchase:Yes
Simple to install operates flawlessly. Not fumbling for keys is great and I haven't lost my fingerprint lately. Really beats fumbling for keys. The code is great. I haven't tried any special access codes or loaned my fingerprint to anyone so not much help there.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Matt Grubbs
from League City, TX
Verified Purchase:Yes
Pros: The lock was packaged well and the instructions included were easy to understand. I had not swapped out a smart deadbolt before but removal of old and installing new was easy because the instructions was clear and concise. Once installed it has been working well and as with all Wyze devices, it was simple to add to the app.
Cons: while this lock works as described it would be nice if it was WiFi capable. This model is Bluetooth so you don’t have functionality to close remotely if out of blue tooth range. If you forget to lock your door. It stays unlocked.
Cons: while this lock works as described it would be nice if it was WiFi capable. This model is Bluetooth so you don’t have functionality to close remotely if out of blue tooth range. If you forget to lock your door. It stays unlocked.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg G
from Boston
Verified Purchase:Yes
Solid fingerprint deadbolt. Easy to set up. Works great
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AT
from Aliso Viejo, CA
Verified Purchase:Yes
Easy security upgrade for forgetful parents. Helps reduce anxiety for your overburdened parent brain. Eliminates the need to fumble for keys while you're holding all your bags, baby, or whatever.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Will F
from Billerica, Ma
Verified Purchase:Yes
I love the Wyze bolt lock as I do with every Wyze product I've purchased thus far. I like that it is Bluetooth connected and not WIFI. I do sometimes wish that it was able to connect to my Wyze doorbell to be able control away from home. Maybe this could be done via firmware update? Even though it doesn't have this feature it still deserves 5 stars.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg
from Carl Junction, MO
Verified Purchase:Yes
Have a couple of these and really like them. Was pleased you came out with the Satin Nickel color!
I would recommend this to a friend!
Written by a customer while visiting wyze.com