Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,230 Reviews)
Rating breakdown 1,230 reviews
5 Stars
779
4 Stars
271
3 Stars
135
2 Stars
31
1 Star
14
90%of customers recommend this product.
(
946 out of
1,046)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Tbvan718
from Michigan
Verified Purchase:Yes
I absolutely love it, i dont have to carry keys with me anymore and i can give others access if they need to get in while im away. The quality it great, easy to setup instructions. I would definitely recommend this product. I already have told people about it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: NickD5606
from Fairfield Glade, TN
Verified Purchase:Yes
Easy installation following good written instructions
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Cfoote
Verified Purchase:Yes
Easy to use and set up. My 10yr old installed it with little help.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Alex
from Houston, TX
Verified Purchase:Yes
Good product if you like the fingerprint access, but I returned it because I was not aware of the lack of "smart" features like opening the door remotely.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Alisa
from Nebraska
Verified Purchase:Yes
Did not work as expected. Fingerprint only works if phone has the app open and within range.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, April 5, 2023
Hi there! We are very sorry to hear your Wyze Lock Bolt is not unlocking with your fingerprint. As a first step, we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in-depth troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Roxanne
from Somerset, PA
Verified Purchase:Yes
Really like it. Easy to install. At times the app doesn't work to lock & unlock. I have to close the app & reopen it for it to work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jon
from Madison, Wi
Verified Purchase:Yes
I love this lock. I ended up buying a second and might purchase a third as well. The fingerprint and touch pad is much less finicky than the other wyze lock.
Written by a customer while visiting wyze.com
Posted by: Kent
from Ohio
Verified Purchase:Yes
Great lock especially like the variable auto lock up to 15 minutes. My last lock had a maximum of 4 minutes.
I would recommend this to a friend!
Written by a customer while visiting wyze.com