Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,244 Reviews)
Rating breakdown 1,244 reviews
5 Stars
787
4 Stars
275
3 Stars
135
2 Stars
32
1 Star
15
90%of customers recommend this product.
(
956 out of
1,057)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Customer Rating
5
Exceeded my expectations in quality/features/price
on March 31, 2023
Posted by: Jeremy C
from Boise, ID
Verified Purchase:Yes
The WLB delivered exactly the product I needed with good build quality, a robust feature set and all at a price I felt was very reasonable. The device has quickly become one of my favorites of my Wyze collection. The setup was easy. We really enjoy the features that allow for finger print or numeric codes, especially knowing which code has been used to enter our home. My original plan was to only have the 1 on my front door, but I now plan to replace all my external door locks with these.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lola
from Fort Worth, Texas
Verified Purchase:Yes
It works pretty good. I been happy overall with it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tbvan718
from Michigan
Verified Purchase:Yes
I absolutely love it, i dont have to carry keys with me anymore and i can give others access if they need to get in while im away. The quality it great, easy to setup instructions. I would definitely recommend this product. I already have told people about it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: NickD5606
from Fairfield Glade, TN
Verified Purchase:Yes
Easy installation following good written instructions
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Cfoote
Verified Purchase:Yes
Easy to use and set up. My 10yr old installed it with little help.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Alex
from Houston, TX
Verified Purchase:Yes
Good product if you like the fingerprint access, but I returned it because I was not aware of the lack of "smart" features like opening the door remotely.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Alisa
from Nebraska
Verified Purchase:Yes
Did not work as expected. Fingerprint only works if phone has the app open and within range.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, April 5, 2023
Hi there! We are very sorry to hear your Wyze Lock Bolt is not unlocking with your fingerprint. As a first step, we would recommend making sure there is no debris on the fingerprint sensor by gently wiping it with a cloth. For more in-depth troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/5458134697755
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Roxanne
from Somerset, PA
Verified Purchase:Yes
Really like it. Easy to install. At times the app doesn't work to lock & unlock. I have to close the app & reopen it for it to work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com