Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,229 Reviews)
Rating breakdown 1,229 reviews
5 Stars
779
4 Stars
271
3 Stars
135
2 Stars
31
1 Star
13
91%of customers recommend this product.
(
946 out of
1,045)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Anonymous
Verified Purchase:Yes
Great concept, I hope future updates will make it even better.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dan
Verified Purchase:Yes
I like it a lot. Very easy to install and configure. I guess if I think something could be improved, I can’t give it a full 5 star.
I wish the knob had some kind of mark on it so I can see it from a distance that the lock is in the locked or unlocked position. With the back being all black. It’s hard to see the knob position. Even a little mark would help. Thanks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: CJ
from Indiana
Verified Purchase:Yes
Con - Keeps disconnecting form my phone, and this smart lock doesn't have wifi connection.
Pro- opening door with fingerprints and keypad.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, May 8, 2022
Hello, we are sorry to hear about the connectivity trouble with your Wyze Lock Bolt in the app. Please check if your Wyze app is updated and that your Bluetooth is on.
Also, if you have not already, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Also, if you have not already, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tim S.
from Chattanooga
Verified Purchase:Yes
Love the product! Install was a breeze. Works flawlessly and looks good as well
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sonny
from Portland, Oregon
Verified Purchase:Yes
Lock is sturdy, quick and easy to install and setup. It's all a deadlock one ever need.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Victor C.
from Arlington, TX
Verified Purchase:Yes
Love the new design, but no wifi, no open sensing.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Alice
from Hartland, MI
Verified Purchase:Yes
The lock was easy to install and it works GREAT! It has made it so much easier to unlock the door for my family with their coded #'s and finger prints! I love the fact that it is NOT reliant on the wi-fi. I do wish they came in more colors..like bronze or dark brown.
I bought it at a great price too!
Thank you Wyze for keeping technology affordable for all of us!
I bought it at a great price too!
Thank you Wyze for keeping technology affordable for all of us!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jim P.
from Charlotte, NC
Verified Purchase:Yes
Great lockset, and really easy to install. Great feature that you can assign different codes for family members and logs track coming and going. Downside, cant get the fingerprint recognition to work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com