Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,262 Reviews)
Rating breakdown 1,262 reviews
5 Stars
794
4 Stars
279
3 Stars
138
2 Stars
35
1 Star
16
90%of customers recommend this product.
(
966 out of
1,071)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: Browner
Verified Purchase:Yes
seems to be a great lock. you need to add additional features connect from anywhere.
Written by a customer while visiting wyze.com
Posted by: Drewski
from Brunswick, GA
Verified Purchase:Yes
The fingerprint doesn't always acknowledge mine correctly when trying to unlock the door. It may just need retraining a new fingerprint, though.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Scott J.
from Alpine, Utah
Verified Purchase:Yes
It was super easy to install and it is easy to setup. My only problem is that the fingerprint id most of the time doesn’t work and I have to type in the code. It is the same for all of my users.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chris
from MN
Verified Purchase:Yes
I love this lock. It was easy to install and would have only taken 20 minutes, except that I had to increase the size of the existing hole. I've given trusted friends their 4-digit birthday as their personal code, so they won't forget it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Phil
from galveston tx
Verified Purchase:Yes
Easy to use and install. I bought two, but when then temp nears 40 deg C one of the lock's won't accept fingerprints. Just beeps. Need to use phone to unlock then. Software might need update, I bought when released.
Written by a customer while visiting wyze.com
Posted by: Stefon
Verified Purchase:Yes
Unfortunately the lock seems to have already stopped working properly.
Response from wyze.comBy WyzeCarmelita, July 8, 2022
Hello there, we are very sorry to hear your Wyze Lock Bolt is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Eddie D
from Virginia Beach, VA
Verified Purchase:Yes
Very easy to install when replacing an existing dead bolt. The item has more and better features than the ones sold at the local stores.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nighthawk70
from Columbus, OH
Verified Purchase:Yes
The lock is super easy to install, and works great. I like how the keypad is easily concealable, and the fingerprint reader works 99.99% of the time perfectly. The .01% is definitely me. The lock motor while it's a little louder is much more powerful and faster which is fine by me as I can hear it through my door knowing it's locking or unlocking.
One feature I miss from their other product is the door open/ajar function. Missing this renders the auto-lock unusable for me. Please in v2 of this product, find a way to include the sensor to detect this.
I would recommend this to a friend!
Written by a customer while visiting wyze.com