Customer reviews from wyze.com
Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Average customer rating
4.4
(1,262 Reviews)
Rating breakdown 1,262 reviews
5 Stars
794
4 Stars
279
3 Stars
138
2 Stars
35
1 Star
16
90%of customers recommend this product.
(
966 out of
1,071)
Customer Reviews for Wyze - Smart Lock Bolt, Fingerprint Keyless Entry, Bluetooth Deadbolt Replacement, In-App Monitoring and Scheduled Access - Satin-Nickel
Posted by: sirobin171
from Florida
Verified Purchase:Yes
Pretty good. Fairly easy to install, works pretty good, one complaint is when it rains it beeps constantly, I guess it is water hitting the finger print sensor and falsely detecting a finger, hope they fix this with an update at some point.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Zendong
from San Francisco Bay Area
Verified Purchase:Yes
Very happy with this lock. We have very easy and quick access to our house without using keys anymore. Will consider buying additional locks for other doors later.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Elmer
Verified Purchase:Yes
The installation and setup is easy. However, the fingerprint sensor doesn't work well and it may only work 30% of the time. I try to reset the lock and create new fingerprint setting again but it still doesn't work well. It is really disappointed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 15, 2022
Hi there, to create a fingerprint for your Wyze Lock Bolt please follow these steps:
-In the Wyze app, select the Wyze Lock Bolt.
-Go to Settings.
-Navigate to Access Settings.
-Select Add Fingerprint.
-If you haven't already, you’ll need to accept the Fingerprint Permission Request pop-up.
-Place your finger on the fingerprint scanner then lift your finger off the fingerprint scanner.
-If there is no beep, check that the Wyze Lock Bolt has new batteries and that they are installed correctly.
-Rotate your finger slightly, then place your finger on the fingerprint scanner again. Repeat this process until the scanning process is complete (8/8 scans).
Please note that all 8 scans must be completed within 40 seconds or you will see a timeout message and will have to start over. If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-In the Wyze app, select the Wyze Lock Bolt.
-Go to Settings.
-Navigate to Access Settings.
-Select Add Fingerprint.
-If you haven't already, you’ll need to accept the Fingerprint Permission Request pop-up.
-Place your finger on the fingerprint scanner then lift your finger off the fingerprint scanner.
-If there is no beep, check that the Wyze Lock Bolt has new batteries and that they are installed correctly.
-Rotate your finger slightly, then place your finger on the fingerprint scanner again. Repeat this process until the scanning process is complete (8/8 scans).
Please note that all 8 scans must be completed within 40 seconds or you will see a timeout message and will have to start over. If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
It was an easy install and just as easy to program and set up. Great features, solid build, and great value for the money.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Would be 5 stars if finger sensor worked better.
on July 15, 2022
Posted by: emadgreek
from Los Angeles Ca
Verified Purchase:Yes
It's good, but the finger sensor is picky. My wife and daughter it does not work. I have to breath on my finger before touching for sensor then it works. Other then that the metal inside is thin compared to other door locks I have so I am a bit worried. Other then that I can use my finger wife and daughter have to punch in codes! Also I did redo my wife and daughters finger prints 3 times, same issue!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: V
from San Jose
Verified Purchase:Yes
So far so good.
It would be better if the mechanical is strengthen further. The main bolts are significant smaller than the original deadbolt’s. Also Bluetooth sync takes awhile. Understand the power consumption constraint but perhaps you can leverage NFC and offer that as another way to unlock (via a phone).
It would be better if the mechanical is strengthen further. The main bolts are significant smaller than the original deadbolt’s. Also Bluetooth sync takes awhile. Understand the power consumption constraint but perhaps you can leverage NFC and offer that as another way to unlock (via a phone).
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Coniector
from Dallas, TX
Verified Purchase:Yes
This is a great product. Easy to set-up and use. Using your finger print as a key is amazing. I wish it had the other functionalities as the other lock like Auto Unlock. Over all I love it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bryan K
from Carrollton Georgia
Verified Purchase:Yes
Very responsive to fingerprint. Best smart lock I've had of five different brands.
Only request is remote ability to lock and check status, or change codes. Can't wait for that feature, but I know Wyze is a top flight company and they'll continue to improve!
Only request is remote ability to lock and check status, or change codes. Can't wait for that feature, but I know Wyze is a top flight company and they'll continue to improve!
I would recommend this to a friend!
Written by a customer while visiting wyze.com