Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Fitniac
from Fairfax, VT
Verified Purchase:Yes
I like the camera a lot. It's easy to install and works well. However, I had difficulty changing my password because the code would not work. I finally got it to work by having it sent to my wife's phone. It was very, very irritating that I was unable to call anyone for assistance. Despite your website advertising chat with someone, no number to call for help is evident. I find that misleading and extremely disappointing.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Isabella
from High Country of NC
Verified Purchase:Yes
I’ve had this camera for a couple of months and so far have been very pleased. The battery lasts a long time but does take a while to charge. It hasn’t completely run down but I brought it in early to charge. I suspect based on use it would last two or three months on a single charge.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ben Franklin
from Buffalo NY
Verified Purchase:Yes
This was unfortunate.I spent hours trying to get the audio to not echo and or change the actual soundscape to dull, quiet, smacking, and or clicking sounds.
I thought turning the record sound option off would prevent it from recording sound, but even that does not work. I have had many Wyze smart cameras, and the audio has always been sketchy, but this pair of the battery operated pros both had this issue from the start. I hope it’s something that firmware can change, but I’m not too hopeful. Please contact me if we can get this fixed. Thank you in advance.
I thought turning the record sound option off would prevent it from recording sound, but even that does not work. I have had many Wyze smart cameras, and the audio has always been sketchy, but this pair of the battery operated pros both had this issue from the start. I hope it’s something that firmware can change, but I’m not too hopeful. Please contact me if we can get this fixed. Thank you in advance.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 16, 2025
Hello! We are sorry to hear your camera may be experiencing some audio trouble. As a first step, please ensure nothing is impairing the camera’s microphone or speaker. For further troubleshooting information, please reference this guide:
https://support.wyze.com/hc/en-us/articles/17504017639067
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504017639067
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: mb
Verified Purchase:Yes
works great! Everything my sons ring does and for less money. I do wish it could rotate 180 degrees for better mounting.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Unnamed
from Kansas
Verified Purchase:Yes
This is a great cam but get the solar panel as the battery life is nothing like what is advertised.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Samer
from UAE
Verified Purchase:Yes
The battery dies within a week, even with only event recording enabled. Continuous recording doesn’t last more than two days.
When you enable any of the recording features, it warns you that it will drain the battery quickly. However, I was not expecting it to be that fast. I recall from the website that the battery may last for 6 months.
When you enable any of the recording features, it warns you that it will drain the battery quickly. However, I was not expecting it to be that fast. I recall from the website that the battery may last for 6 months.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 19, 2025
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly, please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed, we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed, we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Carlo
Verified Purchase:Yes
To name a few of the great features, easy to use config and fast connectivity. Great improvements of the AI to identifying person, pet, vehicle, and package. Lastly, camera quality at night is great and clear even if the night vision is off.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Gary
Verified Purchase:Yes
I don't think the battery life is going to last up to 6 months as advertised. I have two and one has already been charged after 30 days.
Written by a customer while visiting wyze.com