Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Paul K
from Orlando, FL
Verified Purchase:Yes
As someone who started with a V2 in a housing, and then changed to a V3, I now have a couple years worth of experience in both trying to stay connected to the Wi-Fi and having adequate power to run the camera when it is at my front gate (~450ft from the house). Ironically, for us, the challenge was never the Wi-Fi, but it was always the power. Inevitably, my step-converter would always end up draining my solar charged battery.
When Wyze announced this product, I bought it immediately. This is what I was looking for and it would remove all my anxiety about the camera draining the marine battery that was there to power my gates.
Installation went quick, both hardware and connection, as we have come to expect from Wyze.
All in all, it’s a great product. The only shortfall is the one that I did not consider in advance. It’s always a balance of performance versus power.
Again, because it’s at the front gates, I have a need to know what’s going on or rather what has happened. The camera set up for max recording time of two minutes with no cool down. What I’ve seen is after a motion event, it takes a while for the camera to turn on, and begin to capture an event. I maxed out range and sensitivity to try to pick up an image, quicker or rather further away from my property, but it still clips several seconds off the front of a recording, and if FedEx or UPS are dropping off packages, even only 20 feet away, it will end a recording and start another one.
Now if I am in your shoes I might be thinking “wow, if you maxed out sensitivity and radar range with a two minute max recording and no cool down what is your battery life like? “Well, to be honest, it is incredible. Almost too incredible. After about four weeks, the camera is still around 74% charged.
And if I’m in the designers shoes right now, I might be thinking “wow that’s really good battery life with those settings! “And I would agree.
I understand that it’s a balance or a trade-off between performance and battery life, I’m just hoping that in a future update, the user can have more control over using more power as a trade off for more frequent charges,. I would happily trade more battery recharges, or putting another solar panel in if I could get shorter start up in more sensitivity.
All in all a great product, I’ve already recommended it twice, noting the limitation that I have found for my application, but one which will not affect where my friends may be able to use it.
Great Job Wyze!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jimy
from Texas
Verified Purchase:Yes
No playback function thats a waste of money and i paid alot for this camera
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: RB68
from Ontario, CA
Verified Purchase:Yes
After a couple months, this cam has been reliable for the most part. I'm showing full WiFi strength but it occasionally has connectivity issues. Hopefully, this will be resolved in a future firmware update. I recommend placing it near a router or extender. Live view takes about 7-8 seconds before it starts streaming. A lot slower than the other Wyze cams in my network which takes a second to start. Resolution is pretty decent at 2k setting. Has seen days over 100F and rainy days with no problems. I purchased the solar panel to keep it fully charged 24/7 with no issues. The spotlight is fairly bright, but if the camera position is facing near a wall it will reflect and overexpose the live view and captured events even at it's lowest brightness setting. I do hope a protective cover will be available soon to help protect against the elements. Overall it's a good outdoor security cam if you don't want to deal with a corded power connection.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
Verified Purchase:Yes
As it is now I am about to return these cameras. Please enable the SD card function. I buy Wyze products for quality at a great price and this product is pretty much the same price as competitors but not the same quality. Come on Wyze you can do better!
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Twweesa
from Pa
Verified Purchase:Yes
Disappointed. The picture (when it finally loads is good) this camera takes FOREVER to load the live view. I thought it was the wi-fi connection, but even when it was right next to the modem/router, it was very slow. I’m also waiting for the upgrade to record to the sd card. I am working with my cable company to be sure, but right now, I’m disappointed I spent the money for three of these cameras. If things change I will update my review.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, August 26, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mel
Verified Purchase:Yes
Too wide of an angle. I wish it could be switched to focus on a smaller area. And sometimes it is too sensitive, other times it does not seem to be sensitive enough
Response from wyze.comBy WyzeMay, September 4, 2023
Hello! We are sorry to hear your camera may be experiencing some imagery trouble. As a first step, please ensure there is nothing impairing the camera’s lens. For further troubleshooting information, please reference this guide:
https://support.wyze.com/hc/en-us/articles/17504735467035
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504735467035
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Geoff
Verified Purchase:Yes
I think it was released too soon. Local storage doesn't work.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: KK
Verified Purchase:Yes
This camera works good however does not seem to pick up motion and there is not any way to review/ playback data. It's good if you just want to check in and see what is happening "live", however if you are trying to monitor your property it's not a good choice.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 6, 2023
Hello there! Wyze Battery Cam Pro can detect motion up to 30 feet away. Refine the range further with a customized detection zone or adjust the detection sensitivity.
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com