Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Dan
from Buckeye, Arizona
Verified Purchase:Yes
Had trouble getting the solar panel to work at first. Switched out the battery and was able to get it charging. Other than that the camera works great.
Written by a customer while visiting wyze.com
Posted by: WYZE Fan
from Baltimore, MD
Verified Purchase:Yes
Received my WYZE Battery Cam Pro about one week ago and love it. It’s mounted on a wooden post about 10ft from our pond and has rewarded me with great recordings of many birds and squirrels, a pair of fox, and a surprise raccoon pair.
Camera signal is fine 95ft from WiFi and through one wood-shingled house wall. Motion detector is sensitive beyond the advertised 30ft range and Illumination is good at 15-20ft and enables some recording well beyond that. Easy setup, battery charge is lasting well in below-freezing MD winter weather (15sec recordings), remote charge monitor is helpful, and nice design and construction. Delighted with purchase.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: mc
from N/A
Verified Purchase:Yes
These cameras are easy to charge, easy to install, but what’s weird is they skip. They don’t always capture people walking the entire time. it captures them at the beginning or the end but if they walk directly in front of camera you only get a snapshot, it’s weird. I have them set for 15 seconds but they won’t record the entire 15 seconds. 15 is a long time. I also have SD cards in them and they don’t record any more than the camera. They aren’t great, but they don’t suck. They are very clear when they do record. I wish they adjusted to the dark a little better. Maybe the Wyze can share how to fix all of these little issues. I have the service but I don’t know what good it does if the cameras don’t capture something you need it to capture.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Chris
from NJ
Verified Purchase:Yes
Battery doesn't last very long. Motion isn't triggered when camera is behind a window.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 23, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Woodman
Verified Purchase:Yes
So far they are an excellent camera. I have over 12 wyze cameras on my property.
Written by a customer while visiting wyze.com
Posted by: NovaGirl
from Alabama
Verified Purchase:Yes
Viewing area is great. I use solar panels and keep a charge for a week during storms. Once you get the angle and detection zone set you will love the clarity, viewing, and recording sound! Highly recommend
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Danny_Q14
from California
Verified Purchase:Yes
Easy set up. Cameras are very good quality. You do have to get cam plus to see video recording. If you dont get cam plus, all you get is a picture shot.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Derrick
from Atlanta, GA
Verified Purchase:Yes
Wifi connection not great. 1 out of 3 bars with my router in very close proximity.
Written by a customer while visiting wyze.com