Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Jim Neal
Verified Purchase:Yes
these are great. Even better than my ring cameras.
Written by a customer while visiting wyze.com
Posted by: Daniel
from Denver, Co
Verified Purchase:Yes
I don't like how it doesn't let you use it like every other camera where the feed is live on the app, the only way you can do that is to click on the camera and hit play. I understand that it is battery powered so it can last longer BUT with the solar panel connected you should have the option to have it work like a normal camera... That being said something also ate on this camera the same day I installed it so I have had nothing but issues with it.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Jimbo
Verified Purchase:Yes
As a Wyze customer since the beginning, this camera is easy too set up.Dont have to worry about 2.4 or 5 g. Only thing is it takes a long time to charge.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Richard
from Michigan
Verified Purchase:Yes
Delay before recording starts so beginning of action is missed. Very short battery life unless turned off which defeats the purpose of the camera.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 17, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Spencer
from Tallapoosa Georgia
Verified Purchase:Yes
Camera does very good. Good quality picture. Battery stay charged a long time. Little disappointed in motion detection distance
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John Alexander
from Nashville area, TN
Verified Purchase:Yes
I like this way better than my 2 outdoor cams except for the lack,of mounting options. The magnetic attachments in the outdoor cams were awesome. This one came with a traditional mounting device. But so far it works pretty good.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
Verified Purchase:Yes
Wyze is making it impossible to watch recordings off the SD card. They are making it so painful that you have to pay for a subscription. Worst local recording interface
Response from wyze.comBy WyzeCarmelita, December 18, 2024
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and we would like to look into this further. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/25221231878939
If you have not already done so, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/25221231878939
If you have not already done so, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Po
from Delaware
Verified Purchase:Yes
Camera quality is as described, easy setup
I would only change/add motion tagging on pro cameras…
I would only change/add motion tagging on pro cameras…
I would recommend this to a friend!
Written by a customer while visiting wyze.com