Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Darrel
Verified Purchase:Yes
I bought two battery cam pros. One seems to be discharging faster than the other one. Strong possibility it's my settings. I wish the cameras would come with the solar panel wiring for the old solar panels. They were currently out of this wiring piece to purchase.
Written by a customer while visiting wyze.com
Posted by: Beaker
from North Carolina
Verified Purchase:Yes
Have been really happy with the camera. Got it with the solar panel and its battery hasn't dropped below 99%. Picture quality is impressive. Does well detecting motion and the light is bright enough at night to light up my back yard
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andrew
from Baltimore
Verified Purchase:Yes
Great to have a swappable battery, setup works great, and detection is nice. However, this camera is a big downgrade from previous cameras that would show live feeds in the app. With this model, you hit play and wait to connect. If it works, it’s 30 seconds later and whatever you were looking for is gone.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 16, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting, and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dave
Verified Purchase:Yes
The camera does exactly what Wyze says it will. I had two, liked them so much I ordered two more!
Written by a customer while visiting wyze.com
Posted by: Jerry
from St.Croix Falls Wisconsin
Verified Purchase:Yes
Works great very satisfied with the quality of the pictures and recordings
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Oscur
Verified Purchase:Yes
I can’t believe how fast the battery is depleted. Not recommended for indoors.
Response from wyze.comBy WyzeMay, December 16, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wayne
from Colorado
Verified Purchase:Yes
On our 3rd Wyze Battery Cam Pro. All 3 work GREAT with NO issues.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Would not stay connected to Wi-Fi. Device returned
on December 16, 2024
Posted by: AM
from CT
Verified Purchase:Yes
Would not stay connected to Wi-Fi. Device was returned
Written by a customer while visiting wyze.com