Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: LB
from Texas
Verified Purchase:Yes
Like the size and most of the features, except the 5 minute cooldown. Look forward to having the SDcard feature activated with event recording and no subscription.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: BRITTANY R.
from LAWRENCEVILL,GA
Verified Purchase:Yes
I LOVE THIS CAM PRO AND THE FACT THAT IT IS WIRELESS
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: DMW
from Michigan
Verified Purchase:Yes
Has an SD slot like the wired cameras, but it doesn't do anything. Disappointing.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mario Pereira
from Massachusetts
Verified Purchase:Yes
The camera will only record 12 seconds of video - no matter how I set the preferences - and those 12 seconds are usually too late - like if a car pulls up and someone gets out - it starts recording just as the person steps out of frame. I am VERY disappointed with this purchase. I have had many other WYZE cameras that I have been very happy with. Also - I thought there would be an option for continuious recording - but there isn't, like in the other cameras that I have.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 6, 2023
Hi there, if your Wyze Battery Cam Pro is running into some trouble with event recording we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Vince
from Michigan
Verified Purchase:Yes
Pros: Nice quality cameras. Picture is very nice. Clear. Battery life appears to be good.
Cons: Extremely laggy when receiving notifications. I can walk past the camera and it won’t pick me up, but the wind will blow and send me a notification. Takes forever to load live feed. Video duration is very short even if I set the setting to record longer, videos are always 8-15 seconds.
These would be really nice cameras if the detection and live feed/recording setting were improved.
Hopefully Wyze has an update soon to correct these issues.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 6, 2023
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Glenda High
from Chicago, IL
Verified Purchase:Yes
I keep buying Wyze cameras and accessories hoping to have the cameras live up to their advertising. I bought the Wyze Battery Cam Pro to replace a Wyze Outdoor Cam that was not reliable and functioning the way I hoped it would. I was unaware that the Wyze Solar Panel I was using with the WOC wouldn't work with the BCP and then had to place a separate order for a USB-C adapter cable. I am almost 80 years old and have to get someone to tend to the cameras that I have had installed very high up on the outside of my home. The camera isn't getting any power from the solar panel, so soon I will have to get someone over again and take the camera down. I was also expecting a firmware update to be able to use an SD card that is already in the camera. I'm losing faith in Wyze after raving over the V2s and V3s I have that are still serving me well. I just knew the models that could be used outside without an electrical outlet were going to solve my problems, but I was wrong.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 6, 2023
Hello there! We are sorry to hear about the trouble you experienced. Wyze Solar Panel will work with both Wyze Cam Outdoor and Wyze Battery Cam Pro, however, the solar panel will need a USB-C adapter cable to be compatible with Wyze Battery Cam Pro.
The feature to use a microSD card with Wyze Battery Cam Pro is coming soon. While continuous or motion-only local recording won’t be available on Wyze Battery Cam Pro at launch, those features are coming soon. Wyze Battery Cam Pro is compatible with microSD cards in the following sizes and formats:
8 GB, 16 GB, and 32 GB microSD cards in FAT32 format
Up to 256 GB microSD cards in exFAT format
If you have any questions or need any assistance, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
The feature to use a microSD card with Wyze Battery Cam Pro is coming soon. While continuous or motion-only local recording won’t be available on Wyze Battery Cam Pro at launch, those features are coming soon. Wyze Battery Cam Pro is compatible with microSD cards in the following sizes and formats:
8 GB, 16 GB, and 32 GB microSD cards in FAT32 format
Up to 256 GB microSD cards in exFAT format
If you have any questions or need any assistance, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: travis
from reno, nv
Verified Purchase:Yes
i don't like that i can't review footage in the past under "review playback"....everything else is great
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Vince
from Atlanta
Verified Purchase:Yes
Too many steps to get view. A 2nd battery should be included.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com