Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Jason H
from Texas
Verified Purchase:Yes
I like the camera, battery like sucks! It only lasts 7 days and needs recharging. I only get a couple of trips on it a day.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 25, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware and the Wyze app are up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware and the Wyze app are up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Felix
Verified Purchase:Yes
This wyze camera is a vast improvement over the sealed wyze battery outdoor cam. The removable battery and wireless flexibility are a plus and you can place it anywhere around your home without using the wall mount. Using a solar panel attached to the wyze cam pro almost negates removing the battery because it stays charged complimenting the long life battery.
Written by a customer while visiting wyze.com
Customer Rating
5
Very simple to install and good video quality
on November 26, 2024
Posted by: Edgar G
from SC
Verified Purchase:Yes
Very simple to install and good video quality. I really recommended.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andy
from union springs, al
Verified Purchase:Yes
It doesn't connect right away like the pan cam or the floodlight. After waiting to connect for so long, i have to restart the cam and then it will connect seamlessly for some time. I have 5 pan cams and 2 floodlights on the same wifi but this one works the worse in securing connection. the only good thing is it can record when lights go out.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: HorsemanEd
Verified Purchase:Yes
Camera works great, but I can't get it to work with the Wyze Solar Panel. It doesn't show the charging symbol when connected in bright sunshine
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, November 29, 2024
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: Wyze customer
from Coldspring TX
Verified Purchase:Yes
30 ft detection limit is a problem. No way to turn off light.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Scott
Verified Purchase:Yes
Very pleased with the quality of video we get from this camera. Did purchase a solar panel to keep the batteries topped off camera, I think it's well worth it.
Written by a customer while visiting wyze.com
Customer Rating
4
Good camera, could have better battery life
on November 30, 2024
Posted by: K Z
from Rhode Island
Verified Purchase:Yes
We bought this for baby monitoring since we wanted something ceiling mounted and the cord on the v4 we originally had was not long enough to reach the outlet. Our only issue is the battery does not last nearly as long as we expected. It claims 6 months but we are having to charge it weekly. Granted we are live streaming more often than normal, but even so I expected it to last longer. Not a huge issue, just something we need to stay on top of.
I would recommend this to a friend!
Written by a customer while visiting wyze.com