Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
Mount is not magnetic like other Wyze cameras and the stem on mount is short, which limits options. When viewing camera, seems like there is a longer lag than other Wyze cameras.
Written by a customer while visiting wyze.com
Posted by: Jerry
from Shelby, NC
Verified Purchase:Yes
Great remote monitoring where line power no available.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mark R
from Texas
Verified Purchase:Yes
I’m extremely disappointed with the battery. The website is very misleading claiming up to six months of power when I have been lucky to get 2 days. I adjusted the settings as low as they could go and still couldn’t get much more than a day’s worth of of life. If you buy this camera you must also purchase the solar charger.
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, November 18, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please contact our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please contact our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4
Bad guy caught by Wyze, video submitted to police.
on November 16, 2024
Posted by: Nelson C
from Gainesville, TX
Verified Purchase:Yes
Before dawn today, Wyze battery pro at work, thanks
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rai
from WA
Verified Purchase:Yes
Spotlight is useless. States you can control it from app and the light supposedely turns on when it’s dark and it senses motion. Well, it does turn on and then it pulses on and off never stays on even when it still records the motion. When trying to turn it on from app….same thing turns on and off every second on it’s own, super annoying blinking bright light. Camera works good but I was hoping to get spotlight give me light when taking dog out. Instead it blinds you with pulsating on and off light.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 18, 2024
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and we would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ralf
Verified Purchase:Yes
Love it. I think this is your best camera. Thoughts: Supply the longer attachment base instead of the short one that is included. It should come with a 10' USB extension and removable plug for charging.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AC-Yes/DC-No
Verified Purchase:Yes
Battery life is terrible on two of my three cameras and all three have equal amounts of activity.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 18, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please contact our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please contact our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Allison H
from Ooltewah, Tennessee
Verified Purchase:Yes
Great camera at a great value! I've tried quite a few brands of outdoor cameras with a higher cost and these blow the others away
I would recommend this to a friend!
Written by a customer while visiting wyze.com