Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: G Powell
Verified Purchase:Yes
Motion events says happened will not play back. Sometimes a pic is shown sometimes not. About half of the events showing on the event screen have this problem. Very disappointed in this product. Do not recommend. I have other cameras that cover most of this same area, that are not battery devices, that work fine. So I guess I will have to be satisfied with what I have. But still wished this device would record motion correctly. And more than 30 feet.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Palm Beach FL
Verified Purchase:Yes
Can not believe the battery life, it’s amazingly long lasting!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Viewer
from Des Moines IA
Verified Purchase:Yes
I've only had this Cam for a short time but appears to work better then the Outdoor Cam and does not require a separate hub.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: D Groves
Verified Purchase:Yes
I've installed over a dozen of the Battery Cam Pro cameras and have been very happy with them. The only problems I have are occasional slow connection and squirrels and racoons messing up the camera positioning. I've had one camera fail and Wyze quickly arranged a replacement.
Written by a customer while visiting wyze.com
Posted by: RC
from Orange County, CA
Verified Purchase:Yes
Poor Dection Range making detection settings unusable
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 14, 2024
Hi there, if your Wyze Battery Cam Pro is having trouble turning on when motion is detected we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tracey51468
from Pawtucket RI
Verified Purchase:Yes
So far so good I'm not liking the "cool Down" as I find that is the time the person is where I would want to see them. If you get the truck pulling up for 12 seconds and them it cools down for three the person has come and gone and you would not even know it.
I will be getting the solar charger to let it go all the time. The quality is good the the video is clear. Really wondering how water proof it really is.
I will be getting the solar charger to let it go all the time. The quality is good the the video is clear. Really wondering how water proof it really is.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: LJG
Verified Purchase:Yes
I have several Outdoor V2 cameras that work wayyyy better than this one. I got this one for a dark side of the house because of the light the cam has. This one rarely records the 12 second playback. And when it does, it’s AFTER the subject has moved out of the frame so it gets nothing! On the flip side I have my other outdoor V2 cam close by and it picked up what this one missed and had the 13 second playback. I feel like I wasted my money!!!!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 18, 2024
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and we would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: ToeKnee
from Brownstown Michigan
Verified Purchase:Yes
Could have made the mount stem a little longer. Had to add a piece of wood to offset it to get the angle needed to view the area desired. Great picture during the day but poor night viewing. I do love the fact that I can mount them anywhere with no wires and the batteries are lasting two weeks so far.
I would recommend this to a friend!
Written by a customer while visiting wyze.com