Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Customer Rating
5
Fantastic camera for detecting people, cars, pets
on November 8, 2024
Posted by: Doug
from Los Angeles CA
Verified Purchase:Yes
Easy to set up and have fantastic people detection. No false alarms so far. Great battery life and great app to automate and schedule the various features. Love this camera.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: GKB
from Pickens, South Carolina
Verified Purchase:Yes
The Wyze Battery Cam Pro is much better than the Outdoors Cam. It's nice not having to use a base station and the battery life is so much better. Plus the pictures/videos are much nicer and more colorful. And getting two for the price of one was a great deal!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MikeJ
from Texas
Verified Purchase:Yes
Purchased two cameras and both are working well. Nice to have cameras that don’t require wiring.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rick
from Pocola, OK
Verified Purchase:Yes
I bought 2 of these at the same time . first off i dont like that i had to buy another subscription I already had one but it wasnt good enough. these cameras are very slow to connect most of the time you have to turn them completely off and back on so they really dont do their job very well at all. but they do have a good picture. I have 4 wired cams that connect perfectly every time.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Pat of palos
from PalosPark, Il
Verified Purchase:Yes
Easy, set up a great, picture quality. I love the mounting bracket. Easy to adjust for the right angles.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob D
from New Hampshire
Verified Purchase:Yes
Works well a little slow to access camera also shorter range for trigger but great resolution
Written by a customer while visiting wyze.com
Posted by: A Edmonds
from Georgia
Verified Purchase:Yes
The camera mounted easy the picture is clear and wide view
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: PNW Guy
from Oregon
Verified Purchase:Yes
I've adjusted the settings but I still have to charge the battery once a week. Everything I read it looked like they should hold a charge for months.
Response from wyze.comBy WyzeCarmelita, November 12, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com