Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Jeff C
Verified Purchase:Yes
Why do my cameras quit recording events sometimes like from 9pm to midnight etc? Strange
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kam
from New york
Verified Purchase:Yes
The camera is nice but WiFi range comes up short. I had to move it around the yard to have it make a connection
Response from wyze.comBy WyzeStephen, September 25, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: David
from Missouri
Verified Purchase:Yes
They are slow to respond. I bought 2 and one is10 feet from the router through a brick wall which has a window and it drops communication frequently. The other one is farther from a router and is also slow to display but does not drop communication as often. Picture is decent when I can see it
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 25, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Austin
from Kansas
Verified Purchase:Yes
Connection is flaky at best I wish there was a way to fully disable cloud services so I can connect to the device on my local network. Also wish there was RTSP support for the camera for an extra backup of footage.
I feel like these features are essential for any "security" camera.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
5
Good item that always works and is made well
on September 27, 2024
Posted by: Ashley
Verified Purchase:Yes
Great camera. Great footage and very clear. Sound is clear too
Written by a customer while visiting wyze.com
Posted by: DGCengineer
from Central KY
Verified Purchase:Yes
Battery life was not acceptable. It was at 35% within 3 weeks. The number of times it was viewed or the times the light came on was not excessive.
Also the light turns off too quickly (less than 5 seconds) and can’t find a way to change the time.
A solar panel was not attached.
Also the light turns off too quickly (less than 5 seconds) and can’t find a way to change the time.
A solar panel was not attached.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 30, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ashley
from NJ
Verified Purchase:Yes
Awesome video!
Great upgrade from the old battery camera.
Great upgrade from the old battery camera.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Maineguy
from Portland, MAINE
Verified Purchase:Yes
The camera works as it should, but it’s VERY disappointing that Wyze didn’t design it to work with their own solar panel!!! They have no solution for this (solar panel is micro USB and cam is USB-C) even though they continue to say it IS compatible in the literature. Furthermore, they made the USB-C plug a right-angle, proprietary shape so even if I can find a proper aftermarket adapter, the camera won’t be able to sit on the surface; I will be forced to either mount it upside down with the cable sticking out the top (and likely far less water proof) or come up with some other solution. TERRIBLE planning on their part and after multiple contacts with them, they offered NO solution or even an apology. Pretty disappointing since I was an early adopter and even kickstarted the first Wyze outdoor cam.
I would recommend this to a friend!
Written by a customer while visiting wyze.com