Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Kentrel Anthony
from Tyler, Texas
Verified Purchase:Yes
Great camera when it connects to WiFi. Poor battery life. Charging every week.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: ..
from Grand Rapids Michigan
Verified Purchase:Yes
Battery dies really fast and you can’t change the detection settings
Response from wyze.comBy WyzeCarmelita, August 5, 2024
Hello there! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: BrookeS
from Huntsville, TN
Verified Purchase:Yes
Love this camera! The light works better than expected and it's been working great on the solar panels.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rod
from Florida
Verified Purchase:Yes
Take almost 30 seconds for live view that is longest camera I have
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Pat
from spanaway, WA 98387
Verified Purchase:Yes
these cameras aren't any better then blink they don't detaect anyone until you are 2 feet from the camera. going to find something better
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 5, 2024
Hi there, if your Wyze Battery Cam Pro is having trouble turning on when motion is detected we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Brandon
Verified Purchase:Yes
Camera quality is better then my first gen but only giving 3 stars because half the features are hidden behind a pay wall now.
Written by a customer while visiting wyze.com
Posted by: Jim
Verified Purchase:Yes
Maybe its my Samsung a71 verizon, but I have trouble with zoom on the images. It distorts the images. It also is slow to expand to full screen. Wait , Wait, Battery is quite good. Image meets my expectatios.
Written by a customer while visiting wyze.com
Posted by: Steve C
from California
Verified Purchase:Yes
Does not show cameras instantly on the app like my other cameras. You have to hit play to display this particular camera. Good for not until I convert my entire system over to the Ring brand.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, August 6, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com