Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: SM
Verified Purchase:Yes
Great clarity and easy to setup. Wish there wasn’t a delay for capturing motion. I have a wired camera covering the same area and the Cam Pro is constantly 3 to 4 seconds behind in identifying motion.
Written by a customer while visiting wyze.com
Posted by: Meloy
from Pearland, TX
Verified Purchase:Yes
I wish your batteries lasted six months like the ad said. Instead, they last six days. I am very disappointed. EVen when adjusting the settings, the cameras still run too much and the battery dies. Boo!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 10, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: James
from TN
Verified Purchase:Yes
Easiest camera to install and operate. Great value for the money.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: B
Verified Purchase:Yes
I don't think it's as nice as the V2 outdoor that I relocated, but.. I wanted one that I could see on the web. This does that. I did, later, but a 2nd battery but it seems to be holding power on solar. It's a nicer looking camera, just not convinced yet if it's "all that"
Written by a customer while visiting wyze.com
Posted by: John D.
Verified Purchase:Yes
Good photo quality, crappy Wifi . Would Not purchase again.
Written by a customer while visiting wyze.com
Posted by: Joe
Verified Purchase:Yes
It's a little bit expensive. it does work. It does not have exactly the same controls as the other wired wyze cams, it is more difficult to connect to. I have less faith that it will register movement than I do with the wired cams.
But I do like having a camera facing the house.
But I do like having a camera facing the house.
Like some of the other wyze cams, the wyze rules may or may not work as they should.
Written by a customer while visiting wyze.com
Posted by: D Guthrie
from Phoenix, AZ
Verified Purchase:Yes
Works very well. Used solar panel accessory to kepp from having to charge the battery. The light on it an added plus for security.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: StanC
from Philadelphia
Verified Purchase:Yes
Good images but wish camera could be mounted from a horizontal surface as well as a vertical.
I would recommend this to a friend!
Written by a customer while visiting wyze.com