Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: E
from CA
Verified Purchase:Yes
Battery lasts at most 3 days and then goes offline. I may have a faulty battery. Everything else about this I love, but gave it 1 star bc I bought this particularly for the unwired battery function. Otherwise the wired camera i alreay have would have been sufficient. Quality of picture is terrific. I love the spotlight feature.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, May 30, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Pat
Verified Purchase:Yes
Very clear video and sensor light is bright. Works very well with the app and WiFi extends quite far. So far the battery stays set 100% with the solar pad. Great bundle deal. Highly recommend
Written by a customer while visiting wyze.com
Posted by: Reboticon
Verified Purchase:Yes
Poor battery life. Better off getting a wired solution for outdoor use.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, June 3, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Luna II
from North Las Vegas, NV
Verified Purchase:Yes
It's been operational for about 2 weeks. Sometimes it records video and sometimes it doesn't. Or it starts late and only records the person when they are walking away. Going to give it a little longer, not sure it is not capture every time a vehicle pulls into the driveway.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg G
from Groveland FL
Verified Purchase:Yes
Great picture and holding 100% charged with solar panel.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: villaWyze
from San Bruno, CA
Verified Purchase:Yes
The Wyze Battery Cam Pro is a decent battery-powered camera. I used to have a Ring battery cam and Wyze's does just as good of a job for a smaller price. It has all the functions as the other Wyze cameras -- AI detection (subscription required), night vision, SD card local recording, etc. Note that this thing can use a lot of battery. Even at normal settings and an average number of detections, it can use 40% of its battery in a single day. Having solar panel charging is a must.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: HectorC
from Islip Terrace, Long Island, New York
Verified Purchase:Yes
So far, the camera is performing well. I bought this to replace another model of Wyze camera that was showing sign of humidity getting inside the camera causing malfunctions. Hopefully this one will hold in good working order for a long time.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sydnee
from La Habra, Ca
Verified Purchase:Yes
Easy set-up, easy to use, great picture quality. I like the idea of a long-life battery that is easy to change without having to take the camera down from it's location.
I would recommend this to a friend!
Written by a customer while visiting wyze.com