Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Customer Rating
5
Great addition to cameras I already have in place.
on April 17, 2024
Posted by: MK
Verified Purchase:Yes
Incredibly easy uploading, installation and functioning with broad range of functionality. Compliments other outdoor cameras I have, but add range and covers broad portion of yard very easily. While I wanted the solar panels for constant charging it would not have worked well where I live so the double battery option was great especially given the modest cost. Also having either system recording or using a micro SDXC card is a great option. A well thought out tool.
Written by a customer while visiting wyze.com
Posted by: Sally J
Verified Purchase:Yes
GREAT PRODUCT! WILL BE GLAD WHEN WE CAN GET ANOTHER SETUP.
Written by a customer while visiting wyze.com
Posted by: Jim
from Ohio
Verified Purchase:Yes
Never just connects when I try to view camera. Have to pull battery and restart device everytime. Not great for a wireless camera that you can hang anywhere since you will need to keep it in reach to pull the battery
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, April 17, 2024
Hello there, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: RM
from NY
Verified Purchase:Yes
Battery life is abysmal unless you want the camera sitting there idle 24 hours per day. If you want video monitoring then this camera needs a constant power supply. Night vision in color and monochrome is inferior compared to other camera models.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, April 20, 2024
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
Great image but limited for continuous recording
on April 19, 2024
Posted by: RM
from Wisconsin
Verified Purchase:Yes
Great images. I was disappointed that the battery will not last long if you record continuously to the SD Card. Have to wire it to do that. Also I wanted to be able to turn off the light as it is not needed where I had it. That also uses battery. I would think the option to not use it would be easy to implement.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mark S
from Georgia
Verified Purchase:Yes
Disappointed. Doesn’t charge with Wyze Solar Panel. Advertised capability does not work. App doesn’t recognize solar panel option. Solar panel doesn’t charge installed battery. At least the included spare battery in the package can be swapped when needed—but not conveniently when mounted at any height!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, April 20, 2024
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: Randy
from Cheney, WA
Verified Purchase:Yes
So far it's been great. We haven't had the camera go through anything but mild weather yet. Very easy to install and get setup. We've had it up and running for a few weeks and it still shows the battery at 99%, that is with the solar panel. We recently moved and had two outdoor cams. However we use Starlink now and we don't have a router to set up the base for those.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: jb
Verified Purchase:Yes
wifi isnt very strong. compared to the V3 pan cam.
I would recommend this to a friend!
Written by a customer while visiting wyze.com