Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Bruce Willard
from Massachusetts
Verified Purchase:Yes
Installed about 300’ from home to observe our duck pond activity ( enjoying watching the wood ducks)
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Muskego, wi
Verified Purchase:Yes
I paid extra so I would get more than the 18 seconds...it never worked!!! On the good side the camera works good for the 18-seconds.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeJosan, May 6, 2026
Hello! We’re sorry to hear the extended recording isn’t working as expected—we understand how frustrating that can be. Please reach out to our Wizards team at https://support.wyze.com/hc/en-us so we can take a closer look and help address your concerns.
Written by a customer while visiting wyze.com
Posted by: TRuff
from Springfield Missouri
Verified Purchase:Yes
Bought this for an anniversary gift for my twin sister. She luv it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Deb P
from The Villages ,FL
Verified Purchase:Yes
I had 2 that lasted less than 2 years. They both quit
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeLawrence, May 5, 2026
Hi there, and thank you for your feedback! Please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you.
Written by a customer while visiting wyze.com
Posted by: Craig Hoover
Verified Purchase:Yes
App and cam work great! Still working on settings I want. Definitely a great purchase!
Written by a customer while visiting wyze.com
Posted by: Barry
from Tennessee
Verified Purchase:Yes
Great product. Night vision is better than expected. While daylight is the standard we expect from Wyze. Still determining battery life but we are 2 weeks in and all is well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Denver, Colorado
Verified Purchase:Yes
A little confusing at first. I use this cam in conjunction with two wired cams. At first, the battery would expire in less than 48 hours. By changing various settings, I am close to the advertised life of 6 months.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Image quality is real bad Lighting doesn’t adjust
on March 28, 2026
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Image quality is real bad lighting doesn’t adjust well when changing lights on and off
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, March 29, 2026
Hi there! I'm sorry to hear about the poor image quality you're experiencing with your Wyze Battery Cam Pro. Here are some troubleshooting steps you can follow to improve the image quality and address lighting adjustment issues:
Steps to Troubleshoot Poor Image Quality
Update the Wyze App:
Open the Wyze app and navigate to the Account tab > tap About.
Check your app version and compare it to the latest version listed on our Release Notes & Firmware page (https://support.wyze.com/hc/en-us/articles/360024852172-Release-Notes-Firmware).
If outdated, update the app via your mobile device's app store.
Update the Camera Firmware:
Go to the Account tab > Firmware Update in the Wyze app.
If an update is available for the camera, proceed with updating it.
Check the Camera Lens:
Remove any plastic film or cover on the lens.
Gently clean the lens with a soft cloth to remove dust or debris.
If using a third-party cover, remove it.
Adjust Live Stream Resolution:
Switch the live stream resolution to HD in the Wyze app.
Note: 2.5K resolution requires more bandwidth, which could affect connectivity and image quality.
Cycle Night Vision Settings:
Go to the camera’s settings > Advanced Settings and toggle Night Vision through On, Off, and Auto.
Toggle IR Lights:
If the issue occurs during Night Vision, toggle the IR lights on and off in Advanced Settings > Night Vision IR Lights.
Check Signal Strength:
In the Wyze app, go to the camera’s settings > Device Info > Signal Strength.
If the signal strength is 2 bars or less, try moving the camera closer to the router.
Reboot the Router:
Restart your router to ensure a stable connection.
Power Cycle the Camera:
Remove the battery pack for 10 seconds, then reinsert it firmly into the camera.
Factory Reset the Camera:
Remove any microSD card from the camera.
With the camera powered on, press and hold the setup button (inside the battery compartment) for 10 seconds until the status light turns solid yellow.
Once the light flashes yellow and blue, set up the camera again.
If the issue persists, please contact our support team with the following:
An app log (steps to submit an app log can be found here (https://support.wyze.com/hc/en-us/articles/360033507872-How-do-I-submit-a-log-in-the-Wyze-app).
The MAC address of the camera (found in the battery compartment or in the Wyze app under Device Info).
A picture, screen recording, or downloaded Event showing the issue.
Details about when the issue started.
We hope these steps help resolve the issue! Let us know if you need further assistance.
Steps to Troubleshoot Poor Image Quality
Update the Wyze App:
Open the Wyze app and navigate to the Account tab > tap About.
Check your app version and compare it to the latest version listed on our Release Notes & Firmware page (https://support.wyze.com/hc/en-us/articles/360024852172-Release-Notes-Firmware).
If outdated, update the app via your mobile device's app store.
Update the Camera Firmware:
Go to the Account tab > Firmware Update in the Wyze app.
If an update is available for the camera, proceed with updating it.
Check the Camera Lens:
Remove any plastic film or cover on the lens.
Gently clean the lens with a soft cloth to remove dust or debris.
If using a third-party cover, remove it.
Adjust Live Stream Resolution:
Switch the live stream resolution to HD in the Wyze app.
Note: 2.5K resolution requires more bandwidth, which could affect connectivity and image quality.
Cycle Night Vision Settings:
Go to the camera’s settings > Advanced Settings and toggle Night Vision through On, Off, and Auto.
Toggle IR Lights:
If the issue occurs during Night Vision, toggle the IR lights on and off in Advanced Settings > Night Vision IR Lights.
Check Signal Strength:
In the Wyze app, go to the camera’s settings > Device Info > Signal Strength.
If the signal strength is 2 bars or less, try moving the camera closer to the router.
Reboot the Router:
Restart your router to ensure a stable connection.
Power Cycle the Camera:
Remove the battery pack for 10 seconds, then reinsert it firmly into the camera.
Factory Reset the Camera:
Remove any microSD card from the camera.
With the camera powered on, press and hold the setup button (inside the battery compartment) for 10 seconds until the status light turns solid yellow.
Once the light flashes yellow and blue, set up the camera again.
If the issue persists, please contact our support team with the following:
An app log (steps to submit an app log can be found here (https://support.wyze.com/hc/en-us/articles/360033507872-How-do-I-submit-a-log-in-the-Wyze-app).
The MAC address of the camera (found in the battery compartment or in the Wyze app under Device Info).
A picture, screen recording, or downloaded Event showing the issue.
Details about when the issue started.
We hope these steps help resolve the issue! Let us know if you need further assistance.
Written by a customer while visiting wyze.com