Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Wilmac
from Pennsylvania
Verified Purchase:Yes
Nice camera, super easy to install and use, but real slow on the app
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Michael
from NY
Verified Purchase:Yes
the camera works well most a the time. I have a few logs because it gives me 2 notifications rings for one recording still waiting for an answer.
Written by a customer while visiting wyze.com
Customer Rating
4
Battery life less than expected; imaging very good
on March 29, 2024
Posted by: Buffalo4Bill
from Buffalo, NY
Verified Purchase:Yes
These (3) cameras replaced Arlo cameras. The Arlo batteries claim 6 month lives between recharges, and generally lasted 4-5 months. The Wyze Battery Cap Pro's also claim 6 month lives, but one lasted less than a month and 2nd only 5 weeks. The 3rd will probably need a recharge after 1.5 to 2 months. So, that's disappointing battery life, but the images and videos are bright, crisp and clear.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Safetyo
from Near Clarksville TN
Verified Purchase:Yes
First, this my first Battery Cam Pro. I also ordered the solar panel. I haven’t set up the panel yet, but did do a full charge on the battery. I set the camera behind a metal building that has an access point and the signal strength is adequate. The battery life is actually better than I expected. We were watching to see what kind of animal was digging at night, thus the camera was just set out without solar. Cons to me are the picture quality appears a bit washed out like it has too light of a contrast setting. I made sure to clean the lens just in case it had anything on it, but no help. It’s not as good a picture as my regular Wyze cams and it is set to give maximum 2K. The spotlight feature is nice to illuminate on movement after dark. The digger was a rabbit.
Written by a customer while visiting wyze.com
Posted by: Dave
from McKinney, TX
Verified Purchase:Yes
I like this camera! The ability to place it anywhere is greatness! I do have an issue with it though. It might be a software thing but not sure. The spot light comes on all the time when there is motion. I turned it off in the app but it still comes on. I have this camera in a location that it doesn't need the spot light to come on.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Robert
from Inverness FL
Verified Purchase:Yes
Nice looking camera. Easy setup. Outdoor V2 cam and this new camera both at the same spot in the backyard and the new one will not connect while the old one still works fine. Kind of think I should have not upgraded!
Response from wyze.comBy WyzeMay, April 2, 2024
Hi there, we are sorry to hear your Wyze Battery Cam Pro is running into some setup trouble! As a first step please ensure the battery pack is fully charged and your Wyze app is up to date. For further troubleshooting steps we would recommend taking a look at this guide on our support site:
https://support.wyze.com/hc/en-us/articles/17502388798747
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17502388798747
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Eric
from Oregon
Verified Purchase:Yes
So far so good. Works very well, and with good sun exposure the battery is charged to 100% capacity daily. If it show reasonable longevity, it is a winner.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Carol
Verified Purchase:Yes
Honestly, this doesn't live up to the hype nor my expectations. It is very, very slow to connect and that is irritating to say the least. I'll reconsider any further cameras. I've purchased many different cameras from you. This is the first I've ever been disappointed.
Written by a customer while visiting wyze.com