Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: ED
from FL
Verified Purchase:Yes
Camera has great picture color and clarity but it will not detect my WiFi as good as the cameras I replaced. I do like the idea of just switching out the battery.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: scott
Verified Purchase:Yes
Worked for two day then stopped working. Will not reconnect to WiFi. Also the power plug is poorly designed and the mounting connector is inconveniently located.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 11, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting, and would like to help. As a first step, please ensure that your Wyze app and your camera's firmware are fully up to date. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, don't hesitate to get in touch with our Wizards team (https://support.wyze.com/) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Colin G.
from The Villages, FL
Verified Purchase:Yes
Love WYZE products I have over 50 in my home. Cameras, plugs, bulbs, scale, out door plug, etc. love the no base wireless feature of this camera. I have back up batteries always charged so there is no down time. I lived in Vail CO, and love seeing which wildlife visited me the previous night. Deer, elk, fox, coyote, mountain lion, bear, skunks, raccoons, Snow shoe rabbits and badgers. Could check on my dogs in there fence in back yard when I was away. Good deterant to thieves in my driveway and all around my house. Mounted one 6 inches away from my hummingbird feeder and wowed my friends on fb.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rod
from Honolulu, Hawaii
Verified Purchase:Yes
What is there to not like! Works great, clear video, easy set-up, great price!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Renzo
from Austin, Tx
Verified Purchase:Yes
The Wyze Cam Pro performs exactly as advertised! I currently have 4 and I cover my house full 360 degrees and I never miss a moment. Night time is just as clear as the day and excellent connectivity always!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Frost
Verified Purchase:Yes
Battery dies pretty quickly.
Had a lot of trouble getting one of the cameras to focus, spent several days corresponding with Wyze about returning it, but it was a problem because they wanted me to return both cameras when one of them worked. That meant the extra battery and charger would be useless. Eventually they put me in touch with their techs, and after some time doing operations I had already tried, the camera finally started to work.
But it was a bit of a hassle.
I think Wyze returns system could be a lot better to deal with.
Had a lot of trouble getting one of the cameras to focus, spent several days corresponding with Wyze about returning it, but it was a problem because they wanted me to return both cameras when one of them worked. That meant the extra battery and charger would be useless. Eventually they put me in touch with their techs, and after some time doing operations I had already tried, the camera finally started to work.
But it was a bit of a hassle.
I think Wyze returns system could be a lot better to deal with.
Written by a customer while visiting wyze.com
Posted by: Mk
Verified Purchase:Yes
It's ok but no screws were provided to hang everything to a rto a tree etc.
Written by a customer while visiting wyze.com
Posted by: Dave
Verified Purchase:Yes
Great camera. Good resolution. The battery feature and ability to connect directly makes it superior to the existing outdoor cameras that must connect Through the base station
There is one downside, however. And it is a big one. Perhaps there are defective versions of this camera out there or perhaps it is because The camera I purchased was on sale, you Will not find yourself using the camera very long. The charge port that plugs into the solar panel (also purchased) is none – functional.
I am unaware if the camera will charge or not from the solar panel because I cannot get the Solar panel plug into the charge receptacle. Is not just that. I am unable to get any charge cord of any type into the charge port.
I am unaware of the specific issue but I am attempting to return this camera.
Response from wyze.comBy WyzeMay, December 9, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com