Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: jnewbs
from Killeen, Tx
Verified Purchase:Yes
Great for a difficult spot needing a camera. I have 3 of these on our property
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joe
from Gold Hill Oregon
Verified Purchase:Yes
Very grainy and not clear picture, wish it was more like the pan scan which has a very clear picture and great night vision
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, February 19, 2024
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Matt
Verified Purchase:Yes
Really not happy with these cameras and wouldn’t purchase again. Takes forever to connect. Can’t just click on the camera. Multiple clicks and then it starts loading. Battery is awful as well.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, February 21, 2024
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting, and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: johnjayjrv
from Los Angeles, CA
Verified Purchase:Yes
It's pretty bad at motion sensing. I tried all settings but it is not capturing all motion.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: MWebster
from Charlotte NC
Verified Purchase:Yes
2 of them worked well. One eats batteries. These were bought for Christmas but by the time they were installed after Christmas, the warranty period had expired
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andy
from Hurricane, UT
Verified Purchase:Yes
Cameras are great but only 2 of them work. I have tried everything in the troubleshooting guide and still one does not work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyze User 44
from Omaha
Verified Purchase:Yes
My biggest issue is the app access. - the app fails to load and have you to restart it. Otherwise camera works well. NOTE: The App issue is for Android and for all of my cameras. I have Doorbell, 2 garage doors, and one Cam Battery Pro
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bobr
from Nj
Verified Purchase:Yes
Does not connect well with the network. Connects too slowly and sometimes fails. I have other models of wyze cameras farther away that connect better and faster. My Ring located 2 feet away connects better. I will try relocating to see if it helps.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com