Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Silvertv
Verified Purchase:Yes
So far only so so. The camera itself is good. Very convenient for mounting anywhere. There is no way the battery will last as long as they claim, in my case anyway. The issue i have is i get errors when trying to view events this camera creates. I have tried all steps wyze has suggested. They tell me this is a known issue and the techs are working to fix it. I hope so. This is the 3rd wyze product in a row i have bought that doesn't work properly.
Written by a customer while visiting wyze.com
Posted by: Inosaur
Verified Purchase:Yes
I personally find the app ensign unmanageable and. Difficult to use the menu items at the bottom of the page are too light and rd to read. Definitely needs work. To simplify.
Response from wyze.comBy WyzeStephen, October 12, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Laura
from Washington
Verified Purchase:Yes
Very disappointed with this cams one star was for the core less battery and second star for easy installation but getting it to work was a hassle I try so many different ways to get them to work and just when I thought I had it they would stop working i could never get them to go livestream it always said loading and they never stop loading I had to send them back maybe when they improved them I’ll give them a second chance.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 16, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Better and cheaper than DIY camera with solar
on August 26, 2023
Posted by: Old timer
Verified Purchase:Yes
I was about to make a setup for the wise cam pan tilt those outdoor with a 12 volt battery,solar panel and charge controller it was going to cost way more to build than to buy this this came out while I was planning for that and so I just bought it it's been working great.
Written by a customer while visiting wyze.com
Posted by: GN
Verified Purchase:Yes
Battery life is not great. The solar panel does not plug in easily and dies not charge the camera battery
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 11, 2023
Hi there! If your Wyze Battery Cam Pro is running into trouble charging we would recommend taking a look at this guide on our support site for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: fishingfreckles6
Verified Purchase:Yes
there was nothing wrong with the product except I dont have a smart phone, so cant give an honest opinion. since I had to send it back, It was just what I wanted, but had to have the phone for the app. was so sad to have to send it back.
Written by a customer while visiting wyze.com
Posted by: Jim
from Dresden, OH
Verified Purchase:Yes
It is a good camera but seems to have a bit less. Image quality than the OG series. I ordered it with the solar panel option and am very impressed with its ability to hold and even recharge the battery.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Algeresi
from Salem
Verified Purchase:Yes
Very bad products, it has a slot for SD card but it is not recording on it similar to Cam 3 products.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 25, 2023
Hello there, we are sorry to hear the microSD card and camera are running into some communication trouble and would like to help. We would recommend trying to format the card to see if this allows the camera and card to communicate. We would recommend taking a look at this article for some tips:
https://support.wyze.com/articles/360031488091
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/articles/360031488091
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com