Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Edwin
from Dallas tx
Verified Purchase:Yes
Camera has good video and i love the design. Easy to install. I gave it three stars for 2 main reasons. Actually 3, but the other could be easily fixed. The camera does not charge with the solar panel wyze provides. It charges my old version outdoor cam, but not this one. I have done trouble shooting and nothing. Bummer. The other one is when you are receiving a notification it lags to view the video big time. I just click straight to events and forget about live video. The last one is it turns off my notifications for some reason and this is not cool. Firmware is updated.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Saul
from California
Verified Purchase:Yes
Battery drains WAY too quick. Won't charge with solar panel
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 27, 2023
Hi there! If your Wyze Battery Cam Pro is running into trouble charging we would recommend taking a look at this guide on our support site for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
Slow to trigger, but everything else is good.
on November 28, 2023
Posted by: Jeepr
Verified Purchase:Yes
I like nearly everything about these cameras, except how slow they trigger. The sensitivity settings seem to do nothing when I adjust them. They always trigger the same.
I bought these to replace 6 year old Arlo Pro2 cameras. The picture is better, but the trigger is quite a bit slower even with the radar and sensitivity set to full, this results in vehicles being halfway through the frame or more before it captures it. It has missed my daughter walking up the driveway as well.
Written by a customer while visiting wyze.com
Posted by: h MacKiernan
from Georgia
Verified Purchase:Yes
The battery compartment is a bit fussy to get open and the battery to get out w/o knocking the cam out of alignment which somewhat defeats the benefit of having a removable battery; the battery life is pretty good unless you need continuous recording (which is not surprising and I don't know how it could be otherwise). I was initially annoyed by how the cam appears in the app (specifically that you need to click in to get live feed when you see an event fire) but I've since discovered the app setting to change that behavior.
Written by a customer while visiting wyze.com
Posted by: Bigb8823
from Michigan
Verified Purchase:Yes
Wish it would reach out to about 50 ft for a motion recording. Also should be able to view sd card on recording only.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Adam from MN
from Central MN
Verified Purchase:Yes
This camera is excellent. Image quality is as expected and combined with the solar panel my battery is still at 100% over a month after install. My only reason for not giving 5 stars is that it tends to be slower than all my other Wyze cameras to connect and notify. But I’m happy with it as a solid solution for an area where I don’t have any power.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Pete
Verified Purchase:Yes
Tries two cameras…. Neither preformed very well. Have several other Wyze products and all work great. Plenty of strong wi-Fi signal, bit the cameras struggled to connect and they both were located much closer then a few V-3 cameras. Maybe not quite ready yet for prime-time.
Response from wyze.comBy WyzeMay, December 5, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ashley
from IL
Verified Purchase:Yes
I like the idea of a battery camera, but please make the entry sensor v2 compatible with the battery pro. No reason it should not.
I would recommend this to a friend!
Written by a customer while visiting wyze.com