Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: JW
Verified Purchase:Yes
I bought two. They both worked and after a week one does not. The motion lights worked on the unit that does not work now and never worked on the unit that still works. I reset the one that does not work and no luck, have not had time to check if its the solar panel or the camera.. Not happy with it.
Response from wyze.comBy WyzeCarmelita, November 21, 2023
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: TM
Verified Purchase:Yes
The camera was very easy to setup. It takes a great picture and as always the interface with the app is seamless.
Written by a customer while visiting wyze.com
Customer Rating
1
This cam doesn’t charge from the solar panel
on November 21, 2023
Posted by: nvd_23
from San Bruno, CA
Verified Purchase:Yes
This cam doesn’t charge from the solar panel; firmware needs to be upgraded for proper charging.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 21, 2023
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: TP
from California
Verified Purchase:Yes
Battery ran out in under one day. You have to dial back the camera to only record events and not continuously stream video. Even use of a microSD card did not help. But if you do this and camera misses an event or the event lasts longer than 12 seconds then you are out of luck with no video.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 21, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Battery cam pro overpriced and underperforming.
on November 23, 2023
Posted by: Horacio hornblower
Verified Purchase:Yes
Overpriced and underperforming. Rarely able to see video using the sd card.
Response from wyze.comBy WyzeStephen, November 23, 2023
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: JC
Verified Purchase:Yes
Great battery life and good quality picture but tilt adjustment fort wall-mount is not precise enough.
Written by a customer while visiting wyze.com
Posted by: Tbone
from Ohio
Verified Purchase:Yes
I was hoping wyze would make an outdoor camera that didn't need the hub to work. Thanks it works awesome with our outdoor wifi antenna I can reach a lot further now.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Fred
from St Augustine FL
Verified Purchase:Yes
Finally a great camera with a long battery life and excellent WiFi range! I have a long driveway and now, with 2 of these toward the bottom I can see everything coming and going. Love this cam!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com