Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Tom Nighsonger
Verified Purchase:Yes
Just ok nothing special. When I go to look at the camera on the app it takes quite some time to load missing whatever triggered it. Installing was easy which was a plus. There is also a few second lag when the camera is triggered before it notifies me that there was motion. The light does not stay on for any length of time. It says as long as there is motion it will remain on. This is not happening. Camera has a good picture!
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
5
Faster trigger than the older battery cam outdoor
on November 19, 2023
Posted by: Terry
from East TN
Verified Purchase:Yes
Works well with a long distance from WIFI and triggers faster than the older battery cams
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ted
Verified Purchase:Yes
The picture is very clear day & night. I not sure if the battery will last 6 months.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Raul
from Portland, Oregon
Verified Purchase:Yes
Takes a while to connect and the battery seems to be dropping on a daily basis. A this rate it will be out of juice by the end of the month. In defense of the solar panel I do live in Oregon. The image coming out of this camera is great during the day but the night image is a little grainy.
I would recommend this to a friend!
Response from wyze.comBy WyzeMay, November 20, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4
Good in image and battery power, but 1 pt to impro
on November 19, 2023
Posted by: Ronald
from HK
Verified Purchase:Yes
Good in image qualtiy. Long enough in battery power. But don't know why every time i have to click "OK" to start the live view? Why not directly go to the live view when i choose this camera?
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Solid wireless camera, light detection needs work
on November 19, 2023
Posted by: Jeff
from Cleveland, OH
Verified Purchase:Yes
Great quality video and easy setup, this is my 3rd Wyze camera. Whoever I would like to be able to control when the light comes on. It's hit and miss on if it come on in the dark when a person walks up or not!
Written by a customer while visiting wyze.com
Posted by: camuser99
from NJ
Verified Purchase:Yes
This camera doesn't do much without the monthly subscription. You get solicitations throughout the app. Even with an SD card installed, you only get video of events if you subscribe to their service. There are cams out there from other companies that don't require this. I suggest you find one of them. My plan is to replace this camera.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Gman
from South Dakota
Verified Purchase:Yes
Pick up people well enough but lags in pets. Battery is ok in low traffic areas.
I would recommend this to a friend!
Written by a customer while visiting wyze.com