Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Marc C
from St louis
Verified Purchase:Yes
This thing is a joke. You have to turn off every setting in the camera for the solar panel to be able to charge it. I will not be buying any more of these.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 15, 2023
Hi there! If your Wyze Battery Cam Pro is running into trouble charging we would recommend taking a look at this guide on our support site for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Steve
from Lancaster, CA
Verified Purchase:Yes
Overall the camera is a very good camera. However, I did not realize that the camera does not record sound; a little disappointed about that.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Steven Gerber
Verified Purchase:Yes
Installation is straightforward, no tricky stuff to contend with. Setup was a breeze and easy to program.
I cant get the light to come on at night though. And I thought it was supposed to unlock and lock when my phone is near?
A couple of possible bugs. (They may totally be my fault) I really enjoy the camera and the peace of mind I have when I'm not home.
I cant get the light to come on at night though. And I thought it was supposed to unlock and lock when my phone is near?
A couple of possible bugs. (They may totally be my fault) I really enjoy the camera and the peace of mind I have when I'm not home.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: K, Dasaro
from West Chester PA
Verified Purchase:Yes
The Camera was nothing but a problem out of the Box, randomly disconnected, light would just start flashing and not turn off. Defective product returned for refund.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, November 16, 2023
Thank you for giving us a chance, we are sorry to hear Wyze Battery Cam Pro was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Steve
from Tn
Verified Purchase:Yes
They said the batteries are supposed to be good for 60 days mine makes it 24 hours absolutely terrible I even bought the Solar panels they don’t even charge the camera
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, November 16, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tyler
from Live oak, fl
Verified Purchase:Yes
It doesnt record the events like it should. When you click on events you cant watch them with your memory card.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
1
Camera fails to record to SD card if it loses Wifi
on November 17, 2023
Posted by: Arkangel
from Lakewood, CA
Verified Purchase:Yes
The camera fails to record to the SD card if it loses WIFI connection. Should also have some type of brightness or contrast control because it will limit your installation preferences.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, November 17, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: dereslayer
from Minneapolis MN
Verified Purchase:Yes
Intermittent connection, cannot rely on it even with good signal
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com