Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Patrick
from West Virginia
Verified Purchase:Yes
The camera provides clear imaged both day and night. The down fall of the camera is that it has no playback feature to review activity over 24hr period. You must be on the camera to observe activity and record. There is no going back.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: sea_compgeek
from Maine
Verified Purchase:Yes
Disappointed to learn this camera is really built around the Cam Plus subscription. Inserting an SD Card does not allow me to auto record to the card. I need to purchase a subscription to use it to record activity in the yard.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: William Self Protection
Verified Purchase:Yes
Interface has a steep steep learning curve as it is not as intuitive as I’d like. Also, when I turn off notifications, they come back ON automatically after a day or two.
Written by a customer while visiting wyze.com
Posted by: Another Satisfied Custome
Verified Purchase:Yes
The camera provides good videos. The microSD card doesn't record. I brought this camera and a microSD card for this purpose, but it was not an option. They should not bundle the microSD card together and specifically spell out that you can't do that.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Kingston, Ga
Verified Purchase:Yes
Well let’s start with this camera does not live up to the hype Wyze has portrayed. Battery is not near as good as the old Outdoor cam. The detection is subpar even mounting at their 7 feet 20 degree angle. Picks up in the blocked zones adjust range and sensitivity then it detects nothing i have decided I am getting away from all Wyze cameras they now rope you into Cam Plus I’m sorry Wyze I have gave a fair chance .
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 21, 2023
Hello there! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Raymond Brown
from Greenfield Indiana
Verified Purchase:Yes
Sold and promoted before it was ready for prime time. Still doing upgrades. It will not let you capture a still frame, (burglar). You can only watch the video or download it.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Heather
Verified Purchase:Yes
I was a little disappointed. The picture quality is good, but it doesn’t record videos without cam plus, even with an SD card it doesn’t record videos. It just takes images. I wish there were more options for wireless cameras
Response from wyze.comBy WyzeMay, October 9, 2023
Hi there, if your Wyze Battery Cam Pro is running into some trouble with event recording we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jay
from Maine
Verified Purchase:Yes
The problem is micro sd card will not record events to it and continuously so neither option actually works I’ve tried all 3 cameras. This camera is great but it’s getting away from what Wyze is known for and that’s not forcing people into a subscription that’s what this camera does. If you don’t mind that it’s the best camera I have seen for the price but the AD states you can record micro SD that’s utterly false it will not do it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com