Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Defender
from ATLANTA, GA
Verified Purchase:Yes
Solar panel won’t charge the battery. Battery doesn’t last too long (5 days max) before having to remove it from the outside wall to charge it using a power outlet. In addition, the cameras go offline for no apparent reason. You either wait till they come back on their own or you delete and reinstall them.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 23, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Lisa
from Iowa
Verified Purchase:Yes
So far I can't complain! I have loved every wyze camera I have owned and this one is no different!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob
from Michigan
Verified Purchase:Yes
The only issue with the camera is how long it takes to both connect to it and to receive notifications. Motion is long gone by the time you’re able to view.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jim
from Florida
Verified Purchase:Yes
Horrible battery life; Battery drains within 2 weeks; would not recommend this purchase.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, October 26, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Sawyer
from The Bahamas
Verified Purchase:Yes
Great camera. Got it to replace my outdoor cam. Easy setup like other Wyze products. Hope the batt life is good.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Maynard
from New York
Verified Purchase:Yes
Picture quality sub par, my V1 outdoor cam shows better image quality.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 30, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Steve
Verified Purchase:Yes
The battery seems to last OK, however, with motion detection enabled, it only takes still pictures and not video. I have installed an SD card as well, but can’t figure out the video recording component when motion is detected.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 31, 2023
Hi there, we are very sorry to hear this happened and would like to look into why your Wyze Battery Cam Pro is not behaving properly. If you have not, please reach out to our Wizard team (https://wyzelabs.zendesk.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
Written by a customer while visiting wyze.com
Posted by: Mike
from Conway SC
Verified Purchase:Yes
Good camera. Just wish that the app could assign different notifications sounds for different devices so you would know which one was triggered.
Also does not work well with Alexa.
Also does not work well with Alexa.
I would recommend this to a friend!
Written by a customer while visiting wyze.com