Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Sunshine Joe
from Georgia
Verified Purchase:Yes
Nice package. Not sure about the battery life. One month at 61%
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Steve
from Mansfield Texas
Verified Purchase:Yes
Works great...my only reason for 4 stars and not 5 is that they don't have the firmware setup to allow Timelapses with this camera (yet I hope). When they do, I have no problem giving this 5 stars :)
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JB
from Iowa
Verified Purchase:Yes
Good quality pics but range makes it a waste of $$
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 17, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: jeanseck
from oneida ny
Verified Purchase:Yes
poor connection to wireless.. added a extender to get better connection didnt work it connects then loses it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 17, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wayne
from Greeley, CO
Verified Purchase:Yes
The time it take for the camera video to load is very long for all Wyze cameras. It would be nice to have a faster load/connection speed.
Written by a customer while visiting wyze.com
Posted by: Richard
from Utah
Verified Purchase:Yes
It needs to come with two batteries, If you want anything more than 13 second clips you will eat up your battery a lot faster and it takes 9 hours to charge a battery!!! No one has told me if having a memory card in each one will make a difference in recordings, I like my plugged in ones better because I can play the recordings longer and when an event happens i can watch beyond the notification of an event what happened.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jonathon Gray
from Florida
Verified Purchase:Yes
Better than Wyze Outdoor Cam, but I haven't worked all the kinks out yet. Still wondering if it records continuously or only when activated by motion even though it has a Solar Panel for continuous charging. The quality is top notch and the video (2k or HD) is very good. Seems to be a little sensitive to concrete block walls when attempting to connect to WiFi, but it was also on a Starlink system which has a poor WiFi router from what I have found. It connects a little slower than Wyze v3 or Wyze OG cameras, but so far appears to be good. I do not know how long the battery will last as they were installed with solar panels.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Phil
from Jersey Shore
Verified Purchase:Yes
The spot light does not turn at all. just the camera works
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 20, 2023
Hello there! We are very sorry to hear your spotlight won't turn on, we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504886708123
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com