Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
311
4 Stars
165
3 Stars
173
2 Stars
70
1 Star
74
70%of customers recommend this product.
(
443 out of
634)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: RJ
Verified Purchase:Yes
Video and audio okay. Camera has lag time, annoying
Written by a customer while visiting wyze.com
Posted by: Casey A
from Alabama
Verified Purchase:Yes
So far love it. I have outdoor light with plug. But it only charges when light switch is on. So battery is perfect for when we have the light switch off.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Travelling Man
Verified Purchase:Yes
I bought this unit to use in my RV. This means I must be able to switch WiFi connection each time I move to a new park. There are no instructions to help with this.
Written by a customer while visiting wyze.com
Customer Rating
4
Good, not great. Needs more motion sensor range.
on September 23, 2023
Posted by: Suade
from Illinois
Verified Purchase:Yes
Picture quality is ok but not razor sharp enough to pull a plate at 25-40ft. I like my camera but the motion sensor needs more range. I have mine mounted on a tree in my front yard pointed at the street. It isn't always triggered to record. After a recent break in and robbery happened in my area. We caught the criminal on video walking up our driveway using a different camera. We got the car on camera but the quality was horrible at night on our other cameras. I bought this one these hoping to get it near the street so i could pull a plate. But at night it's not possible. I was kind of bummed about that but for a battery camera it's not horrible. I'll keep it.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
Battery life was 2 weeks max. That happen twice. Not 6 months
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 25, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Connor
Verified Purchase:Yes
Very happy with all 4 of my WYZE cameras. Easy to install and use from my phone. Watching my dogs to helping assure my in-laws are safe in their home is extra piece of mind. Worth every penny
Thank you WYZE
Thank you WYZE
Written by a customer while visiting wyze.com
Posted by: John
from Illinois
Verified Purchase:Yes
So far works great. Nothing is perfect great video
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: CntryBoy
from NY
Verified Purchase:Yes
Would have received 5 stars but I don’t understand how a camera/solar panel kit can be sold without a required adapter. Had to place another order to get the adapter :-(
I would recommend this to a friend!
Written by a customer while visiting wyze.com