Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Hal Jalikeakik
from Wastern MA
Verified Purchase:Yes
Great Camera. Battery discharges quickly when in use however on standby it uses minimal power. This camera is great when paired with the solar panel. Even half a day's worth of sun charges the battery at least 10%
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Twweesa
from Pa
Verified Purchase:Yes
Disappointed. The picture (when it finally loads is good) this camera takes FOREVER to load the live view. I thought it was the wi-fi connection, but even when it was right next to the modem/router, it was very slow. I’m also waiting for the upgrade to record to the sd card. I am working with my cable company to be sure, but right now, I’m disappointed I spent the money for three of these cameras. If things change I will update my review.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, August 26, 2023
Hello, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Peter J
from Jupiter, FL
Verified Purchase:Yes
We installed this camera to view our front door looking out towards driveway. The quality is durable, the picture is superb color with a large viewing area. The set-up is simple with easy installation and I’m not super handy. This is our 5th camera with different functions and have been working well together.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike
from Bergen, NJ
Verified Purchase:Yes
The feature to view recordings on the SD card is not available therefore, I will be returning the unit.
Response from wyze.comBy WyzeCarmelita, August 25, 2023
Hi there, if your Wyze Battery Cam Pro is running into some trouble with event recording we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Algeresi
from Salem
Verified Purchase:Yes
Very bad products, it has a slot for SD card but it is not recording on it similar to Cam 3 products.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 25, 2023
Hello there, we are sorry to hear the microSD card and camera are running into some communication trouble and would like to help. We would recommend trying to format the card to see if this allows the camera and card to communicate. We would recommend taking a look at this article for some tips:
https://support.wyze.com/articles/360031488091
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/articles/360031488091
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jim
from Dresden, OH
Verified Purchase:Yes
It is a good camera but seems to have a bit less. Image quality than the OG series. I ordered it with the solar panel option and am very impressed with its ability to hold and even recharge the battery.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
Verified Purchase:Yes
As it is now I am about to return these cameras. Please enable the SD card function. I buy Wyze products for quality at a great price and this product is pretty much the same price as competitors but not the same quality. Come on Wyze you can do better!
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com