Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Steve
from Illinois
Verified Purchase:Yes
The battery is no better than the Wyze cam outdoor . VERY disappointed that I wasted the money on this. Your video states that the camera battery will last up to 6 months, I am lucky to get a month.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 5, 2023
Hello! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Geoff
Verified Purchase:Yes
I think it was released too soon. Local storage doesn't work.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Mel
Verified Purchase:Yes
Too wide of an angle. I wish it could be switched to focus on a smaller area. And sometimes it is too sensitive, other times it does not seem to be sensitive enough
Response from wyze.comBy WyzeMay, September 4, 2023
Hello! We are sorry to hear your camera may be experiencing some imagery trouble. As a first step, please ensure there is nothing impairing the camera’s lens. For further troubleshooting information, please reference this guide:
https://support.wyze.com/hc/en-us/articles/17504735467035
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17504735467035
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: KJF
from Colorado
Verified Purchase:Yes
The camera takes too long to connect and often gives connection errors. My other Wyze camera does not have this problem and always connects quickly.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, September 3, 2023
Hi there, we are sorry to hear your Wyze Battery Cam Pro is running into some setup trouble! As a first step please ensure the battery pack is fully charged and your Wyze app is up to date. For further troubleshooting steps we would recommend taking a look at this guide on our support site:
https://support.wyze.com/hc/en-us/articles/17502388798747
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17502388798747
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: JR in Maryland
from Maryland
Verified Purchase:Yes
I really like this camera thus far. Image is clear. Light is bright. Battery has lasted longer than expected. I’d trade in my other cameras for more of these if Wyze made that an option.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joe
from Wa
Verified Purchase:Yes
This battery cam is for certain applications only before you purchase Make sure you’ve read all the info on this battery cam.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
5
Good camera with flexible mounting and viewing
on September 2, 2023
Posted by: WSmall
Verified Purchase:Yes
This is a good quality camera from WYZE which allows flexibility in choosing a mounting location due to having the rechargeable battery. This camera enables you to have a livestream view which some competing products do not allow.
Written by a customer while visiting wyze.com
Posted by: Christoff
from New Jersey
Verified Purchase:Yes
Really like the wireless component specially when paired with the solar panel. However, at the moment it doesn't support recording to SD card, recording stops even thought there is still ongoing motion clearly right in the front and center of the camera and it takes a very very long time to connect to the camera to get live view.
Written by a customer while visiting wyze.com