Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Geo
from Rochester, NY
Verified Purchase:Yes
Recently purchased this camera, so far so good! The battery seems to hold up well. Great color and view angle. No disappointments here.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Angel
from SC
Verified Purchase:Yes
I have 8 wyze cameras in total, 4 diferent models and I love them all exept this one. 95% off the time it wont connect, Ive even disconnected all the other cameras to make sure its not that I have to many things on my router and still wont connect. Ive placed the camera side by side with the router to make sure is not the distance between them and still wont connect. battery at 100% still nothing. Very dissapointed with this one
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 15, 2023
Hello there, we are sorry to hear your Wyze Battery Cam Pro is having some trouble connecting and would like to help. As a first step please ensure that your Wyze app is fully up to date along with your camera’s firmware. If everything is fully up to date, please take a look at this troubleshooting article for further tips:
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17503385098139
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Richard Winebrenner
from Punta Gorda FL.
Verified Purchase:Yes
Does not recognize car headlights. Connected to cam plus won't give more then 13 second of video not up to 5 minutes like it says. Not bad for the price.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Blum
from Montana
Verified Purchase:Yes
Late to catching movement with settiings on high. Seems to miss alot in area it shouls be catching. Solar panel works great keeping it charged though.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Another Satisfied Custome
Verified Purchase:Yes
The camera provides good videos. The microSD card doesn't record. I brought this camera and a microSD card for this purpose, but it was not an option. They should not bundle the microSD card together and specifically spell out that you can't do that.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Richard H.
from Houston Texas
Verified Purchase:Yes
I had an issue setting up the camera and Wyze tech support was no help.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: GN
Verified Purchase:Yes
Battery life is not great. The solar panel does not plug in easily and dies not charge the camera battery
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 11, 2023
Hi there! If your Wyze Battery Cam Pro is running into trouble charging we would recommend taking a look at this guide on our support site for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505205462555
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Iwantfood
Verified Purchase:Yes
Really easy to install and setup. Replace my existing cameras for these and had them up and running in less than 30 min. Tip: program all your cameras first then install it will save you loads of time.
Written by a customer while visiting wyze.com