Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Capt. Howard
from Galveston County Texas
Verified Purchase:Yes
This may get a better rating once they get the micro SD card feature working. If they have a play back feature added to it I would say it's a FIVE STAR CAMERA.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Scottie Mac
Verified Purchase:Yes
I use this camera, with a solar panel, to view various animals that visit our watering station nightly.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Kingston, Ga
Verified Purchase:Yes
Well let’s start with this camera does not live up to the hype Wyze has portrayed. Battery is not near as good as the old Outdoor cam. The detection is subpar even mounting at their 7 feet 20 degree angle. Picks up in the blocked zones adjust range and sensitivity then it detects nothing i have decided I am getting away from all Wyze cameras they now rope you into Cam Plus I’m sorry Wyze I have gave a fair chance .
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 21, 2023
Hello there! If the battery on your Wyze Battery Cam Pro seems to be draining quickly please try the following steps:
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
-Confirm that your camera’s firmware is up to date and the Wyze app is up to date.
-Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
-Verify that you’re using a 5V 2A power adapter.
If all of the above is confirmed we would recommend taking a look at this guide for further troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505107775259
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: David
from Florida
Verified Purchase:Yes
Does not record to the cloud or SIM card. Constant “error code 6” messages. I have two and the same issue exists on both.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 20, 2023
Hi there, if your Wyze Battery Cam Pro is running into some trouble with event recording we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Darboe
from Washington state
Verified Purchase:Yes
This is one of the smartest cameras wyze delivered so far, the resolution and the brightness are a game changer. I don't have to connect it on any power cord to operate. I love this camera
Written by a customer while visiting wyze.com
Posted by: Rob
from Saint Joseph, MI
Verified Purchase:Yes
I’m sending the camera back back. The camera only records when it’s triggered, I wanted something that records continuously so I can go back and view everything. This camera holds a SD card but does not record onto the card, maybe it was broke, either way I’m returning it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 19, 2023
Thank you for giving us a chance, we are sorry to hear Wyze Battery Cam Pro was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: DL
from NC
Verified Purchase:Yes
Peace of Mind with this camera. I mounted "inside" a modified bird feeder in a tree in my front yard and see everything I need 24/7
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Pastor B
from Hermitage Pennsylvania
Verified Purchase:Yes
Perfect camera for our needs! Super easy installation and setup. No wires, connects immediately and easy to add to our existing Wyze app! It DOES come with a very nice mount. Unless you have a unique install, there is no need to purchase any additional camnera mounts.
I would recommend this to a friend!
Written by a customer while visiting wyze.com