Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: MarktheWeinberg
from Fort Pierce, FL
Verified Purchase:Yes
I installed the camera above my garage on Sept. 17. Today, Oct. 10, the rechargeable battery still has 22 percent. I bought a spare battery, and I'd advise anyone buying this camera to do the same.The picture is excellent.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: TR
from Tampa, Florida
Verified Purchase:Yes
Great product, very easy to install and activate. Battery life is great and it is so easy to add additional cameras. We love the cloud storage option. Overall we are extremely satisfied.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: DvS
from Archer Florida
Verified Purchase:Yes
first 3 days it stopped working and had to recharge it 3 times to get it working again.
Now is working as intended and great image quality.
Only would prefer the app had easier way of battery monitoring like the first one had in device info that connected to a hub.
Without the first 3 days issue's and app would give it a 5 star rating
Now is working as intended and great image quality.
Only would prefer the app had easier way of battery monitoring like the first one had in device info that connected to a hub.
Without the first 3 days issue's and app would give it a 5 star rating
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Heather
Verified Purchase:Yes
I was a little disappointed. The picture quality is good, but it doesn’t record videos without cam plus, even with an SD card it doesn’t record videos. It just takes images. I wish there were more options for wireless cameras
Response from wyze.comBy WyzeMay, October 9, 2023
Hi there, if your Wyze Battery Cam Pro is running into some trouble with event recording we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dhanby
Verified Purchase:Yes
This camera is a step up from the outdoor battery cam. It still requires low level traffic area as, well, its powered by battery.
I installed a new battery about a week ago and the spotlight went on at midnight and didn't shut off until 4am. Of course it took over half my battery.
The remaining battery and spotlight functioned normally for the next week.
I replaced the battery with a fully charged and again the spotlight went on at midnight and remained on until 4am. Hmmmmm.
I shut off the spotlight and will not use it until I can figure out what is making it stay on and/or turn on at midnight.
Overall its a good camera. Your company keeps new products coming and thats just plain fun.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ricardo
from San Antonio, Texas
Verified Purchase:Yes
Great product, easy to install and use. It includes very good and helpful for security actions.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RB68
from Ontario, CA
Verified Purchase:Yes
After a couple months, this cam has been reliable for the most part. I'm showing full WiFi strength but it occasionally has connectivity issues. Hopefully, this will be resolved in a future firmware update. I recommend placing it near a router or extender. Live view takes about 7-8 seconds before it starts streaming. A lot slower than the other Wyze cams in my network which takes a second to start. Resolution is pretty decent at 2k setting. Has seen days over 100F and rainy days with no problems. I purchased the solar panel to keep it fully charged 24/7 with no issues. The spotlight is fairly bright, but if the camera position is facing near a wall it will reflect and overexpose the live view and captured events even at it's lowest brightness setting. I do hope a protective cover will be available soon to help protect against the elements. Overall it's a good outdoor security cam if you don't want to deal with a corded power connection.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: IdahoG
from Idaho
Verified Purchase:Yes
This camera is easy to set up and has a great picture, but often has a hard time connecting an allowing live view unless I’m actually home, which kind of defeats my primary purpose of getting it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com