Customer reviews from wyze.com
Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Average customer rating
3.7
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
365
4 Stars
183
3 Stars
190
2 Stars
80
1 Star
93
70%of customers recommend this product.
(
504 out of
721)
Customer Reviews for Wyze - Battery Cam Pro 2k HDR Wireless Outdoor/Indoor WiFi Security Camera with Motion Detection and Two-Way Audio - White
Posted by: Shannon
from Stella Missouri
Verified Purchase:Yes
One camera goes from 96% charged to 0 overnight. Its hard to know what is going on when the battery goes dead in one night
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Baltimore MD
Verified Purchase:Yes
I bought these cameras for outside my home because I have the Wyze Cam v3 and thought these would operate in a similar manner. I was disappointed at the fact that I cannot view event videos, instead when the battery cameras are triggered, the only thing that you can view is a still photo of whatever caused the event. If you want video of the event, you have to pay for a monitoring subscription. This is not the case with the v3 cameras. I can view event videos without a monitoring subscription.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 13, 2023
Hi there, if your Wyze Battery Cam Pro is running into some trouble with event recording we would recommend taking a look at this guide for some troubleshooting tips:
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/17505257293467
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
The artifact only record some events or none.
on October 13, 2023
Posted by: Chemrey
from Guatemala, GUA
Verified Purchase:Yes
Seems to be a good product but is not. I have issues that I can't see in another cams from wyze.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 13, 2023
Hello there, we are very sorry to hear your Wyze Battery Cam Pro is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Inosaur
Verified Purchase:Yes
I personally find the app ensign unmanageable and. Difficult to use the menu items at the bottom of the page are too light and rd to read. Definitely needs work. To simplify.
Response from wyze.comBy WyzeStephen, October 12, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Silvertv
Verified Purchase:Yes
So far only so so. The camera itself is good. Very convenient for mounting anywhere. There is no way the battery will last as long as they claim, in my case anyway. The issue i have is i get errors when trying to view events this camera creates. I have tried all steps wyze has suggested. They tell me this is a known issue and the techs are working to fix it. I hope so. This is the 3rd wyze product in a row i have bought that doesn't work properly.
Written by a customer while visiting wyze.com
Posted by: Farm Hand
from MI
Verified Purchase:Yes
Decent focal range and image at 2K resolution but a bit washed out. The working motion detection range is very short, too short for an outdoor camera in my opinion at around 30ft. Battery seems decent so far but would like to see some options so we can create rules to save battery life. -Turn “off” at a certain percentage for example so a solar panel can recover the battery and turn back at at another percentage. There doesn’t seem to be any minimum battery percentage required to power on. This is a problem again when the battery depletes and a solar panel is used…there is no buffer for battery recovery when solar is used. Needs additional motion detection (pixel based could be added to firmware) and/or a configurable continuous Timelapse function to really be useful as far as recording in a longer range area.
I would recommend this to a friend!
Response from wyze.comBy WyzeStephen, October 12, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jay
from Maine
Verified Purchase:Yes
The problem is micro sd card will not record events to it and continuously so neither option actually works I’ve tried all 3 cameras. This camera is great but it’s getting away from what Wyze is known for and that’s not forcing people into a subscription that’s what this camera does. If you don’t mind that it’s the best camera I have seen for the price but the AD states you can record micro SD that’s utterly false it will not do it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
Needs more lab work .Most features are tied to sub
on October 10, 2023
Posted by: Gman
from Pa
Verified Purchase:Yes
Horrible at nights especially when it rains. Lens fogs up easily.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 10, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com